Who owns the social housing in Herefordshire?
Herefordshire has 13,290 social homes owned by 30 landlords: the council owns 51 (31 March 2025) and housing associations and other registered providers 13,239 (31 March 2026). The largest is Connexus Homes with 5,919 (45%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Herefordshire) ranges from 61.8% (Stonewater) to 84.1% (Bromford Flagship). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Herefordshire
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Connexus Homes | 5,919 (45%) | 153 | 76.8% | 0.5% | 87.6% | 34.3 | C3 |
| Platform Housing Group | 2,337 (18%) | 4 | 64.6% | 0.1% | 62.3% | 72.9 | not graded |
| Stonewater | 2,337 (18%) | 7 | 61.8% | 0.1% | 74.6% | 106.0 | C2 |
| Citizen Housing Group | 1,320 (10%) | 0 | 65.6% | 0.1% | 81.7% | 137.1 | C1 |
| Bromford Flagship | 391 (3%) | 1 | 84.1% | 0.0% | 70.2% | 70.7 | not graded |
| Two Rivers Housing | 154 (1%) | 0 | 79.5% | 0.0% | 57.0% | 28.0 | C1 |
| Anchor Hanover Group | 121 (1%) | 1 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| Housing 21 | 85 (1%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| The Guinness Partnership | 76 (1%) | 0 | 67.7% | 0.2% | 78.3% | 56.1 | C1 |
| Sanctuary Housing Association | 75 (1%) | 1 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Legal & General Affordable Homes | 55 (0%) | 0 | 79.6% | 0.0% | 86.1% | 26.8 | C1* |
| Herefordshire Council council | 51 (0%) | — | — | — | — | — | not graded |
| Advance Housing and Support | 46 (0%) | 0 | 80.5% | 0.1% | 93.2% | 59.0 | C2 |
| Railway Housing Association and Benefit Fund | 44 (0%) | 0 | 81.8% | 0.1% | 63.9% | 58.4 | C1 |
| Home Group | 37 (0%) | 1 | 68.2% | 0.1% | 75.3% | 68.4 | C2 |
10 more landlords
| Heylo Housing Registered Provider | 35 (0%) | 0 | — | — | — | — | not graded |
| Wyedean Housing Association | 31 (0%) | 6 | — | — | — | — | not graded |
| Legal and General Affordable Homes (Capital) | 29 (0%) | 0 | — | — | — | — | C1* |
| Midland Heart | 27 (0%) | 0 | 78.7% | 0.0% | 88.1% | 59.8 | C1 |
| Siward James and Arkwright Trust Charity | 23 (0%) | 0 | — | — | — | — | not graded |
| Muir Group Housing Association | 19 (0%) | 1 | 82.8% | 0.3% | 75.8% | 143.8 | not graded |
| Legal & General Affordable Homes (AR) | 17 (0%) | 0 | 68.5% | 0.0% | 87.1% | 36.2 | C1* |
| Inclusion Housing Community Interest Company | 16 (0%) | 0 | 88.7% | 0.0% | 87.4% | 13.0 | not graded |
| The Abbeyfield Worcester and Hereford Society | 11 (0%) | 0 | — | — | — | — | not graded |
| Rooftop Housing Group | 10 (0%) | 0 | 65.9% | 1.6% | 63.2% | 41.8 | C2 |
* Housing associations only, homes in Herefordshire (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
5 smaller landlords with fewer than 10 homes here (24 homes)
Golden Lane Housing, The Buchanan Trust, Bespoke Supportive Tenancies, Encircle Housing, GreenSquareAccord
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 99% of the social homes in Herefordshire belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in West Midlands.