Who owns the social housing in Ashford?
Ashford has 9,235 social homes owned by 30 landlords: the council owns 5,281 (31 March 2025) and housing associations and other registered providers 3,954 (31 March 2026). The largest is Ashford Borough Council with 5,281 (57%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Ashford) ranges from 58.7% (Peabody Trust) to 89.8% (Housing 21); the council: 59.2%. England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Ashford
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Ashford Borough Council council | 5,281 (57%) | — | 59.2% | 23.3% | 73.6% | 88.6 | C3 |
| Moat Homes | 693 (8%) | 0 | 67.2% | 0.0% | 41.3% | 155.6 | C2 |
| West Kent Housing Association | 598 (6%) | 0 | 74.5% | 0.0% | 80.0% | 41.5 | not graded |
| Southern Housing | 531 (6%) | 0 | 63.0% | 0.4% | 72.9% | 98.2 | C2 |
| Clarion Housing Group | 406 (4%) | 1 | 63.7% | 0.6% | 76.3% | 52.7 | C2 |
| Orbit Group | 206 (2%) | 0 | 65.6% | 0.5% | 67.4% | 87.0 | not graded |
| English Rural Housing Association | 188 (2%) | 0 | 77.0% | 0.0% | 82.1% | 11.2 | C2 |
| Accent Group | 179 (2%) | 0 | 64.1% | 0.0% | 81.3% | 72.2 | not graded |
| Hyde Housing Association | 164 (2%) | 1 | 65.5% | 1.2% | 84.8% | 99.7 | C1 |
| Golding Homes | 149 (2%) | 0 | 68.6% | 0.1% | 62.3% | 64.8 | C1 |
| Housing 21 | 131 (1%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| Peabody Trust | 126 (1%) | 0 | 58.7% | 0.1% | 73.5% | 65.7 | C2 |
| Places for People Group | 122 (1%) | 1 | 64.3% | 0.1% | 47.1% | 29.2 | C1 |
| Sanctuary Housing Association | 99 (1%) | 0 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Salvation Army Housing Association | 71 (1%) | 38 | 73.4% | 6.0% | 84.1% | 47.5 | C2 |
10 more landlords
| Sage Rented | 61 (1%) | 0 | 66.7% | 0.0% | 67.9% | 26.7 | not graded |
| Sage Homes RP | 43 (0%) | 0 | 86.2% | 0.0% | 75.7% | 21.5 | not graded |
| Ashford Pavilion Housing Co-operative | 40 (0%) | 0 | — | — | — | — | not graded |
| Legal & General Affordable Homes | 32 (0%) | 0 | 79.6% | 0.0% | 86.1% | 26.8 | C1* |
| Sparrow Shared Ownership | 25 (0%) | 0 | — | — | — | — | C1* |
| M&G UK Shared Ownership | 19 (0%) | 0 | — | — | — | — | C2* |
| Heylo Housing Registered Provider | 18 (0%) | 0 | — | — | — | — | not graded |
| Home Group | 14 (0%) | 0 | 68.2% | 0.1% | 75.3% | 68.4 | C2 |
| The Riverside Group | 12 (0%) | 0 | 66.6% | 0.5% | 76.1% | 88.6 | not graded |
| Anchor Hanover Group | 12 (0%) | 0 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
* Housing associations only, homes in Ashford (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
5 smaller landlords with fewer than 10 homes here (15 homes)
London & Quadrant Housing Trust, Inclusion Housing Community Interest Company, Advance Housing and Support, The Guinness Partnership, Progress Housing Group
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 99% of the social homes in Ashford belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in South East.