Who owns the social housing in Newcastle-under-Lyme?
Newcastle-under-Lyme has 9,970 social homes owned by 25 landlords, all of them housing associations or other registered providers (31 March 2026); the council owns none. The largest is Aspire Housing with 8,056 (81%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Newcastle-under-Lyme) ranges from 63.9% (Sanctuary Housing Association) to 80.2% (The Housing Plus Group). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Newcastle-under-Lyme
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Aspire Housing | 8,056 (81%) | 6 | 78.0% | 0.3% | 59.4% | 69.6 | C1 |
| Sanctuary Housing Association | 769 (8%) | 2 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Honeycomb Group | 518 (5%) | 31 | 66.0% | 3.2% | 78.3% | 46.6 | C2 |
| The Housing Plus Group | 108 (1%) | 0 | 80.2% | 0.1% | 80.5% | 69.6 | C2 |
| Clarion Housing Group | 79 (1%) | 0 | 63.7% | 0.6% | 76.3% | 52.7 | C2 |
| Alpha (R.S.L.) | 71 (1%) | 0 | — | — | — | — | not graded |
| Housing 21 | 63 (1%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| Your Housing Group | 50 (1%) | 0 | 75.0% | 0.0% | 38.1% | 89.7 | C2 |
| Anchor Hanover Group | 41 (0%) | 0 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| Sparrow Shared Ownership | 35 (0%) | 0 | — | — | — | — | C1* |
| Empowering People Inspiring Communities | 34 (0%) | 0 | 80.8% | 0.1% | 94.8% | 13.8 | C1 |
| Midland Heart | 23 (0%) | 0 | 78.7% | 0.0% | 88.1% | 59.8 | C1 |
| Auxesia Homes | 22 (0%) | 0 | — | — | — | — | not graded |
| Encircle Housing | 16 (0%) | 0 | — | — | — | — | not graded |
| Sage Homes RP | 16 (0%) | 0 | 86.2% | 0.0% | 75.7% | 21.5 | not graded |
2 more landlords
| Sage Rented | 12 (0%) | 0 | 66.7% | 0.0% | 67.9% | 26.7 | not graded |
| ReSI Homes | 10 (0%) | 0 | — | — | — | — | C2* |
* Housing associations only, homes in Newcastle-under-Lyme (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
8 smaller landlords with fewer than 10 homes here (47 homes)
Muir Group Housing Association, Choices Housing Association, Golden Lane Housing, Brighter Futures Housing Association, Halo Housing Association, The Guinness Partnership, The Riverside Group, Plus Dane Housing
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 98% of the social homes in Newcastle-under-Lyme belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in West Midlands.