Who owns the social housing in Richmond upon Thames?
Richmond upon Thames has 10,291 social homes owned by 24 landlords, all of them housing associations or other registered providers (31 March 2026); the council owns none. The largest is Richmond Housing Partnership with 6,420 (62%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Richmond upon Thames) ranges from 53.5% (London & Quadrant Housing Trust) to 67.7% (Metropolitan Housing Trust). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Richmond upon Thames
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Richmond Housing Partnership | 6,420 (62%) | 1 | 61.1% | 0.0% | 80.1% | 134.4 | not graded |
| Paragon Asra Housing | 1,815 (18%) | 1 | 64.8% | 0.0% | 84.1% | 97.4 | C1 |
| London & Quadrant Housing Trust | 585 (6%) | 5 | 53.5% | 1.6% | 71.1% | 125.5 | C2 |
| Metropolitan Housing Trust | 514 (5%) | 11 | 67.7% | 2.9% | 83.4% | 115.7 | C2 |
| The Guinness Partnership | 202 (2%) | 2 | 67.7% | 0.2% | 78.3% | 56.1 | C1 |
| Origin Housing | 147 (1%) | 0 | 63.6% | 0.9% | 87.2% | 88.6 | not graded |
| A2Dominion Housing Group | 136 (1%) | 0 | 60.7% | 0.2% | 73.9% | 199.9 | not graded |
| Notting Hill Genesis | 118 (1%) | 0 | 53.8% | 0.4% | 73.2% | 108.3 | C3 |
| Sovereign Network Group | 113 (1%) | 5 | 63.1% | 2.1% | 68.6% | 97.2 | C2 |
| Anchor Hanover Group | 39 (0%) | 0 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| The Barnes Fund | 33 (0%) | 0 | — | — | — | — | not graded |
| Hastoe Housing Association | 30 (0%) | 1 | 63.9% | 0.4% | 80.3% | 46.9 | C2 |
| Karibu Community Homes | 30 (0%) | 0 | 44.9% | 5.8% | 82.4% | 69.6 | C2 |
| Richmond Co-operative Housing Association | 25 (0%) | 0 | — | — | — | — | not graded |
| Aster Group | 20 (0%) | 1 | 79.1% | 0.1% | 84.0% | 48.2 | C1 |
4 more landlords
| Just Circle | 15 (0%) | 0 | — | — | — | — | not graded |
| Hampton Parochial Charity | 12 (0%) | 0 | — | — | — | — | not graded |
| Look Ahead Care and Support | 12 (0%) | 0 | 78.9% | 1.4% | 86.0% | 29.0 | C2 |
| Progress Housing Group | 11 (0%) | 0 | 76.3% | 0.1% | 84.0% | 71.2 | not graded |
* Housing associations only, homes in Richmond upon Thames (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
5 smaller landlords with fewer than 10 homes here (14 homes)
Golden Lane Housing, MTD Housing, Cromwood Housing, Peabody Trust, Southern Housing
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 99% of the social homes in Richmond upon Thames belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in London.