Who owns the social housing in West Suffolk?
West Suffolk has 14,205 social homes owned by 38 landlords: the council owns 11 (31 March 2025) and housing associations and other registered providers 14,194 (31 March 2026). The largest is The Havebury Housing Partnership with 6,549 (46%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only West Suffolk) ranges from 61.8% (Stonewater) to 86.1% (Anchor Hanover Group). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in West Suffolk
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| The Havebury Housing Partnership | 6,549 (46%) | 60 | 81.8% | 0.0% | 87.1% | 35.6 | C1 |
| Flagship Housing | 4,633 (33%) | 21 | 75.6% | 1.4% | 72.9% | 84.9 | not graded |
| Orbit Group | 587 (4%) | 2 | 65.6% | 0.5% | 67.4% | 87.0 | not graded |
| Sanctuary Housing Association | 325 (2%) | 0 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Clarion Housing Group | 270 (2%) | 0 | 63.7% | 0.6% | 76.3% | 52.7 | C2 |
| Stonewater | 231 (2%) | 0 | 61.8% | 0.1% | 74.6% | 106.0 | C2 |
| Metropolitan Housing Trust | 188 (1%) | 10 | 67.7% | 2.9% | 83.4% | 115.7 | C2 |
| Anchor Hanover Group | 177 (1%) | 44 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| Orwell Housing Association | 155 (1%) | 0 | 69.2% | 0.2% | 62.0% | 52.2 | not graded |
| Sage Rented | 131 (1%) | 0 | 66.7% | 0.0% | 67.9% | 26.7 | not graded |
| Housing 21 | 123 (1%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| Places for People Group | 115 (1%) | 0 | 64.3% | 0.1% | 47.1% | 29.2 | C1 |
| Sage Homes RP | 110 (1%) | 0 | 86.2% | 0.0% | 75.7% | 21.5 | not graded |
| Broadland Housing Association | 89 (1%) | 0 | 62.3% | 0.1% | 81.5% | 64.8 | C2 |
| Legal & General Affordable Homes | 75 (1%) | 0 | 79.6% | 0.0% | 86.1% | 26.8 | C1* |
13 more landlords
| bpha | 66 (0%) | 0 | 71.8% | 0.0% | 66.6% | 38.5 | C1 |
| Hastoe Housing Association | 54 (0%) | 0 | 63.9% | 0.4% | 80.3% | 46.9 | C2 |
| The Riverside Group | 49 (0%) | 0 | 66.6% | 0.5% | 76.1% | 88.6 | not graded |
| Pinnacle Spaces | 40 (0%) | 0 | — | — | — | — | not graded |
| Sparrow Shared Ownership | 39 (0%) | 0 | — | — | — | — | C1* |
| The Cambridge Housing Society | 28 (0%) | 0 | 81.7% | 0.2% | 75.8% | 27.5 | C2 |
| Legal & General Affordable Homes (AR) | 27 (0%) | 0 | 68.5% | 0.0% | 87.1% | 36.2 | C1* |
| ReSI Homes | 25 (0%) | 0 | — | — | — | — | C2* |
| Home Group | 25 (0%) | 0 | 68.2% | 0.1% | 75.3% | 68.4 | C2 |
| Park Properties Housing Association | 15 (0%) | 0 | — | — | — | — | not graded |
| Heylo Housing Registered Provider | 13 (0%) | 0 | — | — | — | — | not graded |
| Progress Housing Group | 13 (0%) | 0 | 76.3% | 0.1% | 84.0% | 71.2 | not graded |
| West Suffolk Council council | 11 (0%) | — | — | — | — | — | not graded |
* Housing associations only, homes in West Suffolk (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
10 smaller landlords with fewer than 10 homes here (42 homes)
Waythrough, Brandon Poor's Estate, The Papworth Trust, Saffron Housing Trust, Inclusion Housing Community Interest Company, M&G UK Shared Ownership, Golden Lane Housing, MTD Housing, Southern Housing, London & Quadrant Housing Trust
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 99% of the social homes in West Suffolk belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in East of England.