Metropolitan Housing Trust in Richmond upon Thames
Metropolitan Housing Trust owns 514 social homes in Richmond upon Thames (31 March 2026) — 5% of the district's 10,291, the 4th largest of 24 landlords here. 11 of its homes here failed the Decent Homes Standard. Across its whole stock, 67.7% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 0 of 8 other bigger landlords in Richmond upon Thames scored higher. Source: Regulator of Social Housing.
Its homes in Richmond upon Thames
| General needs (rented) | 347 |
|---|---|
| Supported housing | 25 |
| Housing for older people | 0 |
| Shared ownership and other low-cost home ownership | 142 |
| Failing the Decent Homes Standard (here) | 11 |
How it performs (whole landlord, 2024/25)
| Measure (all of Metropolitan Housing Trust's homes, not only Richmond upon Thames) | Metropolitan Housing Trust | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 67.7% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 2.9% | 0.5% |
| Non-emergency repairs within target (RP02) | 83.4% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 115.7 | 53.9 |
All Tenant Satisfaction Measures of Metropolitan Housing Trust, 2023/24 and 2024/25
Other bigger landlords in Richmond upon Thames
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| The Guinness Partnership | 202 | 67.7% |
| Paragon Asra Housing | 1,815 | 64.8% |
| Origin Housing | 147 | 63.6% |
| Sovereign Network Group | 113 | 63.1% |
| Richmond Housing Partnership | 6,420 | 61.1% |
| A2Dominion Housing Group | 136 | 60.7% |
| Notting Hill Genesis | 118 | 53.8% |
| London & Quadrant Housing Trust | 585 | 53.5% |
Where else Metropolitan Housing Trust owns homes
113 other areas, 46,186 social homes in total. Largest:
- Lambeth 5,264 homes
- Rushcliffe 3,809 homes
- Derby 2,348 homes
- Sutton 2,126 homes
- Brent 2,017 homes
- Haringey 1,991 homes
- Nottingham 1,940 homes
- Enfield 1,468 homes
- Wandsworth 1,211 homes
- Barnet 1,145 homes
- South Cambridgeshire 1,132 homes
- Buckinghamshire 1,032 homes
- Hounslow 918 homes
- Bracknell Forest 807 homes
- Wokingham 794 homes
All landlords in Richmond upon Thames · Metropolitan Housing Trust: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.