Who owns the social housing in Chelmsford?
Chelmsford has 12,421 social homes owned by 32 landlords: the council owns 125 (31 March 2025) and housing associations and other registered providers 12,296 (31 March 2026). The largest is Chelmer Housing Partnership with 7,539 (61%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Chelmsford) ranges from 53.5% (London & Quadrant Housing Trust) to 77.8% (Chelmer Housing Partnership). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Chelmsford
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Chelmer Housing Partnership | 7,539 (61%) | 11 | 77.8% | 0.1% | 70.4% | 81.6 | not graded |
| Sanctuary Housing Association | 986 (8%) | 1 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Clarion Housing Group | 779 (6%) | 2 | 63.7% | 0.6% | 76.3% | 52.7 | C2 |
| Home Group | 585 (5%) | 0 | 68.2% | 0.1% | 75.3% | 68.4 | C2 |
| Notting Hill Genesis | 514 (4%) | 0 | 53.8% | 0.4% | 73.2% | 108.3 | C3 |
| The Guinness Partnership | 494 (4%) | 0 | 67.7% | 0.2% | 78.3% | 56.1 | C1 |
| London & Quadrant Housing Trust | 302 (2%) | 0 | 53.5% | 1.6% | 71.1% | 125.5 | C2 |
| Eastlight Community Homes | 280 (2%) | 0 | 72.7% | 0.0% | 62.0% | 39.4 | C1 |
| Moat Homes | 152 (1%) | 0 | 67.2% | 0.0% | 41.3% | 155.6 | C2 |
| Chelmsford Council council | 125 (1%) | — | — | — | — | — | not graded |
| Sage Rented | 93 (1%) | 0 | 66.7% | 0.0% | 67.9% | 26.7 | not graded |
| Sage Homes RP | 87 (1%) | 0 | 86.2% | 0.0% | 75.7% | 21.5 | not graded |
| Origin Housing | 81 (1%) | 0 | 63.6% | 0.9% | 87.2% | 88.6 | not graded |
| Legal & General Affordable Homes | 55 (0%) | 0 | 79.6% | 0.0% | 86.1% | 26.8 | C1* |
| Blackburn YMCA | 44 (0%) | 0 | — | — | — | — | not graded |
10 more landlords
| Masonic Housing Association | 43 (0%) | 0 | — | — | — | — | not graded |
| The John Henry Keene Memorial Homes | 42 (0%) | 0 | — | — | — | — | not graded |
| Habinteg Housing Association | 42 (0%) | 0 | 67.2% | 0.2% | 78.8% | 36.9 | C2 |
| Sparrow Shared Ownership | 30 (0%) | 0 | — | — | — | — | C1* |
| M&G UK Shared Ownership | 30 (0%) | 0 | — | — | — | — | C2* |
| Legal & General Affordable Homes (AR) | 30 (0%) | 0 | 68.5% | 0.0% | 87.1% | 36.2 | C1* |
| Hastoe Housing Association | 20 (0%) | 0 | 63.9% | 0.4% | 80.3% | 46.9 | C2 |
| NACRO | 12 (0%) | 0 | — | — | — | — | not graded |
| Golden Lane Housing | 12 (0%) | 0 | 78.8% | 0.0% | 96.5% | 40.5 | C1 |
| Peabody Trust | 11 (0%) | 0 | 58.7% | 0.1% | 73.5% | 65.7 | C2 |
* Housing associations only, homes in Chelmsford (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
7 smaller landlords with fewer than 10 homes here (33 homes)
Orbit Group, Heylo Housing Registered Provider, Saffron Housing Trust, Hilldale Housing Association, English Rural Housing Association, Advance Housing and Support, Metropolitan Housing Trust
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 97% of the social homes in Chelmsford belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in East of England.