Thirteen Housing Group in Hartlepool
Thirteen Housing Group owns 7,374 social homes in Hartlepool (31 March 2026) — 68% of the district's 10,852, the largest of 22 landlords here. 1 of its homes here failed the Decent Homes Standard. Across its whole stock, 77.0% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 5 of 6 other bigger landlords in Hartlepool scored higher. Source: Regulator of Social Housing.
Its homes in Hartlepool
| General needs (rented) | 5,769 |
|---|---|
| Supported housing | 41 |
| Housing for older people | 1,354 |
| Shared ownership and other low-cost home ownership | 210 |
| Failing the Decent Homes Standard (here) | 1 |
How it performs (whole landlord, 2024/25)
| Measure (all of Thirteen Housing Group's homes, not only Hartlepool) | Thirteen Housing Group | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 77.0% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 77.2% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 57.7 | 53.9 |
All Tenant Satisfaction Measures of Thirteen Housing Group, 2023/24 and 2024/25
Other bigger landlords in Hartlepool
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| North Star Housing Group | 358 | 86.4% |
| Anchor Hanover Group | 339 | 86.1% |
| Karbon Homes | 422 | 81.5% |
| Bernicia Group | 365 | 80.5% |
| Joseph Rowntree Housing Trust | 200 | 78.2% |
| Home Group | 967 | 68.2% |
Where else Thirteen Housing Group owns homes
17 other areas, 35,789 social homes in total. Largest:
- Middlesbrough 11,949 homes
- Stockton-on-Tees 11,269 homes
- Redcar and Cleveland 1,273 homes
- Kingston upon Hull 767 homes
- North Yorkshire 708 homes
- County Durham 586 homes
- Darlington 396 homes
- York 304 homes
- Sunderland 281 homes
- East Riding of Yorkshire 275 homes
- Northumberland 247 homes
- Gateshead 227 homes
- Newcastle upon Tyne 110 homes
- Bradford 10 homes
- South Tyneside 7 homes
All landlords in Hartlepool · Thirteen Housing Group: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.