Who owns the social housing in Sunderland?
Sunderland has 35,650 social homes owned by 38 landlords: the council owns 178 (31 March 2025) and housing associations and other registered providers 35,472 (31 March 2026). The largest is Gentoo Group with 28,739 (81%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Sunderland) ranges from 68.2% (Home Group) to 89.8% (Housing 21). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Sunderland
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Gentoo Group | 28,739 (81%) | 19 | 75.5% | 0.0% | 67.0% | 16.1 | C1 |
| Home Group | 1,496 (4%) | 0 | 68.2% | 0.1% | 75.3% | 68.4 | C2 |
| Bernicia Group | 1,213 (3%) | 0 | 80.5% | 0.0% | 77.7% | 63.3 | not graded |
| Housing 21 | 720 (2%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| Karbon Homes | 558 (2%) | 0 | 81.5% | 0.0% | 59.3% | 74.0 | C1 |
| Anchor Hanover Group | 524 (1%) | 0 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| Castles & Coasts Housing Association | 403 (1%) | 0 | 76.9% | 0.3% | 92.2% | 25.9 | not graded |
| Thirteen Housing Group | 281 (1%) | 0 | 77.0% | 0.0% | 77.2% | 57.7 | C1 |
| Durham Aged Mineworkers' Homes Association | 188 (1%) | 0 | 94.2% | 0.0% | 83.2% | 6.3 | C2 |
| Sunderland Council council | 178 (0%) | — | — | — | — | — | not graded |
| Places for People Group | 131 (0%) | 1 | 64.3% | 0.1% | 47.1% | 29.2 | C1 |
| Inclusion Housing Community Interest Company | 126 (0%) | 0 | 88.7% | 0.0% | 87.4% | 13.0 | not graded |
| The Riverside Group | 107 (0%) | 0 | 66.6% | 0.5% | 76.1% | 88.6 | not graded |
| Believe Housing | 98 (0%) | 0 | 78.1% | 0.1% | 87.1% | 39.9 | not graded |
| North Star Housing Group | 92 (0%) | 0 | 86.4% | 0.0% | 92.2% | 43.8 | C1 |
18 more landlords
| Accent Group | 90 (0%) | 0 | 64.1% | 0.0% | 81.3% | 72.2 | not graded |
| Sunderland Riverside Housing Co-operative | 87 (0%) | 0 | — | — | — | — | not graded |
| The Abbeyfield Society | 75 (0%) | 0 | — | — | — | — | not graded |
| Wearmouth Housing Co-operative | 67 (0%) | 0 | — | — | — | — | not graded |
| Auckland Home Solutions | 66 (0%) | 0 | — | — | — | — | not graded |
| Salvation Army Housing Association | 65 (0%) | 0 | 73.4% | 6.0% | 84.1% | 47.5 | C2 |
| TCUK Homes | 58 (0%) | 0 | — | — | — | — | not graded |
| Falcon Housing Association C.I.C | 45 (0%) | 0 | — | — | — | — | not graded |
| Hellens Residential | 35 (0%) | 0 | — | — | — | — | not graded |
| Aged Merchant Seamen's Homes | 31 (0%) | 0 | — | — | — | — | not graded |
| Ath-Gray Housing Co-operative | 31 (0%) | 0 | — | — | — | — | not graded |
| Thornholme Housing Co-operative | 30 (0%) | 0 | — | — | — | — | not graded |
| Heylo Housing Registered Provider | 23 (0%) | 0 | — | — | — | — | not graded |
| Peel Street Housing Co-operative | 23 (0%) | 0 | — | — | — | — | not graded |
| Progress Housing Group | 19 (0%) | 0 | 76.3% | 0.1% | 84.0% | 71.2 | not graded |
| Railway Housing Association and Benefit Fund | 14 (0%) | 0 | 81.8% | 0.1% | 63.9% | 58.4 | C1 |
| YMCA North Tyneside | 12 (0%) | 0 | — | — | — | — | not graded |
| Bespoke Supportive Tenancies | 11 (0%) | 0 | 67.9% | 5.8% | 83.0% | 67.3 | not graded |
* Housing associations only, homes in Sunderland (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
5 smaller landlords with fewer than 10 homes here (14 homes)
Jane Gibson Almshouses, Sanctuary Housing Association, IronOak Homes, Golden Lane Housing, MTD Housing
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 98% of the social homes in Sunderland belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in North East.