North Star Housing Group in Hartlepool
North Star Housing Group owns 358 social homes in Hartlepool (31 March 2026) — 3% of the district's 10,852, the 5th largest of 22 landlords here. None of its homes here were recorded as failing the Decent Homes Standard. Across its whole stock, 86.4% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 0 of 6 other bigger landlords in Hartlepool scored higher. Source: Regulator of Social Housing.
Its homes in Hartlepool
| General needs (rented) | 331 |
|---|---|
| Supported housing | 27 |
| Housing for older people | 0 |
| Shared ownership and other low-cost home ownership | 0 |
| Failing the Decent Homes Standard (here) | 0 |
How it performs (whole landlord, 2024/25)
| Measure (all of North Star Housing Group's homes, not only Hartlepool) | North Star Housing Group | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 86.4% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 92.2% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 43.8 | 53.9 |
All Tenant Satisfaction Measures of North Star Housing Group, 2023/24 and 2024/25
Other bigger landlords in Hartlepool
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Anchor Hanover Group | 339 | 86.1% |
| Karbon Homes | 422 | 81.5% |
| Bernicia Group | 365 | 80.5% |
| Joseph Rowntree Housing Trust | 200 | 78.2% |
| Thirteen Housing Group | 7,374 | 77.0% |
| Home Group | 967 | 68.2% |
Where else North Star Housing Group owns homes
8 other areas, 4,061 social homes in total. Largest:
- County Durham 973 homes
- Middlesbrough 939 homes
- Stockton-on-Tees 862 homes
- Darlington 542 homes
- Redcar and Cleveland 137 homes
- North Yorkshire 122 homes
- Sunderland 92 homes
- South Tyneside 36 homes
All landlords in Hartlepool · North Star Housing Group: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.