Who owns the social housing in Newcastle upon Tyne?
Newcastle upon Tyne has 36,084 social homes owned by 32 landlords: the council owns 24,683 (31 March 2025) and housing associations and other registered providers 11,401 (31 March 2026). The largest is Newcastle City Council with 24,683 (68%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Newcastle upon Tyne) ranges from 48.6% (Newcastle City Council) to 86.1% (Anchor Hanover Group). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Newcastle upon Tyne
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Newcastle City Council council | 24,683 (68%) | — | 48.6% | 11.1% | 89.7% | 17.0 | C3 |
| Karbon Homes | 4,452 (12%) | 0 | 81.5% | 0.0% | 59.3% | 74.0 | C1 |
| Home Group | 1,741 (5%) | 2 | 68.2% | 0.1% | 75.3% | 68.4 | C2 |
| Places for People Group | 1,506 (4%) | 10 | 64.3% | 0.1% | 47.1% | 29.2 | C1 |
| The Riverside Group | 1,150 (3%) | 6 | 66.6% | 0.5% | 76.1% | 88.6 | not graded |
| Bernicia Group | 668 (2%) | 0 | 80.5% | 0.0% | 77.7% | 63.3 | not graded |
| Anchor Hanover Group | 580 (2%) | 9 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| TCUK Homes | 260 (1%) | 0 | — | — | — | — | not graded |
| North East Housing Association | 226 (1%) | 0 | — | — | — | — | not graded |
| Tyne Housing Association | 221 (1%) | 8 | — | — | — | — | not graded |
| Thirteen Housing Group | 110 (0%) | 0 | 77.0% | 0.0% | 77.2% | 57.7 | C1 |
| Castles & Coasts Housing Association | 103 (0%) | 1 | 76.9% | 0.3% | 92.2% | 25.9 | not graded |
| Railway Housing Association and Benefit Fund | 78 (0%) | 0 | 81.8% | 0.1% | 63.9% | 58.4 | C1 |
| Hospital of St Mary The Virgin (Rye Hill & Benwell) | 60 (0%) | 0 | — | — | — | — | not graded |
| Sanctuary Housing Association | 45 (0%) | 0 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
8 more landlords
| Methodist Homes Housing Association | 41 (0%) | 0 | — | — | — | — | not graded |
| Falconar Street Housing Co-operative | 29 (0%) | 0 | — | — | — | — | not graded |
| Housing 21 | 22 (0%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| Inclusion Housing Community Interest Company | 17 (0%) | 0 | 88.7% | 0.0% | 87.4% | 13.0 | not graded |
| Dimensions (UK) | 12 (0%) | 0 | — | — | — | — | not graded |
| West End Housing Co-operative | 12 (0%) | 0 | — | — | — | — | not graded |
| Summerhill Housing Co-operative (Newcastle) | 12 (0%) | 0 | — | — | — | — | not graded |
| Albion Housing Co-operative | 12 (0%) | 0 | — | — | — | — | not graded |
* Housing associations only, homes in Newcastle upon Tyne (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
9 smaller landlords with fewer than 10 homes here (44 homes)
Progress Housing Group, New Moves Housing Co-operative, Heylo Housing Registered Provider, Salvation Army Housing Association, Waythrough, Phoenix House, Arpeggio Properties, M&G UK Shared Ownership, YMCA North Tyneside
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 97% of the social homes in Newcastle upon Tyne belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in North East.