Who owns the social housing in Northumberland?
Northumberland has 27,797 social homes owned by 41 landlords: the council owns 8,416 (31 March 2025) and housing associations and other registered providers 19,381 (31 March 2026). The largest is Northumberland County Council with 8,416 (30%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Northumberland) ranges from 63.9% (Sanctuary Housing Association) to 86.1% (Anchor Hanover Group); the council: 68.3%. England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Northumberland
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Northumberland County Council council | 8,416 (30%) | — | 68.3% | 1.9% | 99.3% | 30.7 | C4 |
| Bernicia Group | 8,069 (29%) | 0 | 80.5% | 0.0% | 77.7% | 63.3 | not graded |
| Karbon Homes | 6,485 (23%) | 0 | 81.5% | 0.0% | 59.3% | 74.0 | C1 |
| Home Group | 953 (3%) | 1 | 68.2% | 0.1% | 75.3% | 68.4 | C2 |
| Sanctuary Housing Association | 694 (2%) | 2 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Places for People Group | 591 (2%) | 5 | 64.3% | 0.1% | 47.1% | 29.2 | C1 |
| Anchor Hanover Group | 547 (2%) | 0 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| The Riverside Group | 467 (2%) | 0 | 66.6% | 0.5% | 76.1% | 88.6 | not graded |
| Castles & Coasts Housing Association | 431 (2%) | 0 | 76.9% | 0.3% | 92.2% | 25.9 | not graded |
| Thirteen Housing Group | 247 (1%) | 0 | 77.0% | 0.0% | 77.2% | 57.7 | C1 |
| Bomarsund Housing Co-operative | 144 (1%) | 0 | — | — | — | — | not graded |
| Heylo Housing Registered Provider | 103 (0%) | 0 | — | — | — | — | not graded |
| Golden Lane Housing | 88 (0%) | 0 | 78.8% | 0.0% | 96.5% | 40.5 | C1 |
| Housing 21 | 80 (0%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| Inclusion Housing Community Interest Company | 68 (0%) | 0 | 88.7% | 0.0% | 87.4% | 13.0 | not graded |
17 more landlords
| Gentoo Group | 51 (0%) | 0 | 75.5% | 0.0% | 67.0% | 16.1 | C1 |
| TCUK Homes | 46 (0%) | 0 | — | — | — | — | not graded |
| Railway Housing Association and Benefit Fund | 34 (0%) | 0 | 81.8% | 0.1% | 63.9% | 58.4 | C1 |
| Hirst Housing Co-operative | 26 (0%) | 0 | — | — | — | — | not graded |
| Auckland Home Solutions | 22 (0%) | 0 | — | — | — | — | not graded |
| Hellens Residential | 22 (0%) | 0 | — | — | — | — | not graded |
| The Glendale Gateway Trust | 21 (0%) | 0 | — | — | — | — | not graded |
| Abbeyfield Northumbria | 21 (0%) | 0 | — | — | — | — | not graded |
| The Abbeyfield Society | 19 (0%) | 0 | — | — | — | — | not graded |
| Turning Point | 19 (0%) | 0 | — | — | — | — | not graded |
| Tyne Housing Association | 17 (0%) | 0 | — | — | — | — | not graded |
| YMCA North Tyneside | 13 (0%) | 0 | — | — | — | — | not graded |
| Halo Housing Association | 12 (0%) | 0 | — | — | — | — | not graded |
| New Walk Property Management | 12 (0%) | 0 | — | — | — | — | not graded |
| Earsdon, Newburn and Shilbottle Almshouse Charity | 12 (0%) | 0 | — | — | — | — | not graded |
| Bespoke Supportive Tenancies | 11 (0%) | 0 | 67.9% | 5.8% | 83.0% | 67.3 | not graded |
| The Hunter Memorial Homes Trust | 10 (0%) | 0 | — | — | — | — | not graded |
* Housing associations only, homes in Northumberland (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
9 smaller landlords with fewer than 10 homes here (46 homes)
ReSI Homes, Rentplus Homes, Progress Housing Group, Dimensions (UK), The Fairoak Housing Association, MTD Housing, New Foundations Housing Association, Arpeggio Properties, Advance Housing and Support
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 98% of the social homes in Northumberland belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in North East.