Bernicia Group in Hartlepool
Bernicia Group owns 365 social homes in Hartlepool (31 March 2026) — 3% of the district's 10,852, the 4th largest of 22 landlords here. None of its homes here were recorded as failing the Decent Homes Standard. Across its whole stock, 80.5% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 3 of 6 other bigger landlords in Hartlepool scored higher. Source: Regulator of Social Housing.
Its homes in Hartlepool
| General needs (rented) | 288 |
|---|---|
| Supported housing | 33 |
| Housing for older people | 40 |
| Shared ownership and other low-cost home ownership | 4 |
| Failing the Decent Homes Standard (here) | 0 |
How it performs (whole landlord, 2024/25)
| Measure (all of Bernicia Group's homes, not only Hartlepool) | Bernicia Group | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 80.5% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 77.7% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 63.3 | 53.9 |
All Tenant Satisfaction Measures of Bernicia Group, 2023/24 and 2024/25
Other bigger landlords in Hartlepool
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| North Star Housing Group | 358 | 86.4% |
| Anchor Hanover Group | 339 | 86.1% |
| Karbon Homes | 422 | 81.5% |
| Joseph Rowntree Housing Trust | 200 | 78.2% |
| Thirteen Housing Group | 7,374 | 77.0% |
| Home Group | 967 | 68.2% |
Where else Bernicia Group owns homes
11 other areas, 14,015 social homes in total. Largest:
- Northumberland 8,069 homes
- County Durham 1,693 homes
- Sunderland 1,213 homes
- North Tyneside 1,020 homes
- Newcastle upon Tyne 668 homes
- Gateshead 542 homes
- South Tyneside 295 homes
- Darlington 97 homes
- Redcar and Cleveland 30 homes
- Middlesbrough 15 homes
- Stockton-on-Tees 8 homes
All landlords in Hartlepool · Bernicia Group: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.