Thirteen Housing Group in Newcastle upon Tyne
Thirteen Housing Group owns 110 social homes in Newcastle upon Tyne (31 March 2026) — 0% of the district's 36,084, the 11th largest of 32 landlords here. None of its homes here were recorded as failing the Decent Homes Standard. Across its whole stock, 77.0% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 3 of 7 other bigger landlords in Newcastle upon Tyne scored higher. Source: Regulator of Social Housing.
Its homes in Newcastle upon Tyne
| General needs (rented) | 58 |
|---|---|
| Supported housing | 5 |
| Housing for older people | 31 |
| Shared ownership and other low-cost home ownership | 16 |
| Failing the Decent Homes Standard (here) | 0 |
How it performs (whole landlord, 2024/25)
| Measure (all of Thirteen Housing Group's homes, not only Newcastle upon Tyne) | Thirteen Housing Group | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 77.0% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 77.2% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 57.7 | 53.9 |
All Tenant Satisfaction Measures of Thirteen Housing Group, 2023/24 and 2024/25
Other bigger landlords in Newcastle upon Tyne
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Anchor Hanover Group | 580 | 86.1% |
| Karbon Homes | 4,452 | 81.5% |
| Bernicia Group | 668 | 80.5% |
| Home Group | 1,741 | 68.2% |
| The Riverside Group | 1,150 | 66.6% |
| Places for People Group | 1,506 | 64.3% |
| Newcastle City Council | 24,683 | 48.6% |
Where else Thirteen Housing Group owns homes
17 other areas, 35,789 social homes in total. Largest:
- Middlesbrough 11,949 homes
- Stockton-on-Tees 11,269 homes
- Hartlepool 7,374 homes
- Redcar and Cleveland 1,273 homes
- Kingston upon Hull 767 homes
- North Yorkshire 708 homes
- County Durham 586 homes
- Darlington 396 homes
- York 304 homes
- Sunderland 281 homes
- East Riding of Yorkshire 275 homes
- Northumberland 247 homes
- Gateshead 227 homes
- Bradford 10 homes
- South Tyneside 7 homes
All landlords in Newcastle upon Tyne · Thirteen Housing Group: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.