The Riverside Group in Newcastle upon Tyne
The Riverside Group owns 1,150 social homes in Newcastle upon Tyne (31 March 2026) — 3% of the district's 36,084, the 5th largest of 32 landlords here. 6 of its homes here failed the Decent Homes Standard. Across its whole stock, 66.6% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 4 of 6 other bigger landlords in Newcastle upon Tyne scored higher. Source: Regulator of Social Housing.
Its homes in Newcastle upon Tyne
| General needs (rented) | 760 |
|---|---|
| Supported housing | 99 |
| Housing for older people | 173 |
| Shared ownership and other low-cost home ownership | 118 |
| Failing the Decent Homes Standard (here) | 6 |
How it performs (whole landlord, 2024/25)
| Measure (all of The Riverside Group's homes, not only Newcastle upon Tyne) | The Riverside Group | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 66.6% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.5% | 0.5% |
| Non-emergency repairs within target (RP02) | 76.1% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 88.6 | 53.9 |
All Tenant Satisfaction Measures of The Riverside Group, 2023/24 and 2024/25
Other bigger landlords in Newcastle upon Tyne
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Anchor Hanover Group | 580 | 86.1% |
| Karbon Homes | 4,452 | 81.5% |
| Bernicia Group | 668 | 80.5% |
| Home Group | 1,741 | 68.2% |
| Places for People Group | 1,506 | 64.3% |
| Newcastle City Council | 24,683 | 48.6% |
Where else The Riverside Group owns homes
148 other areas, 64,313 social homes in total. Largest:
- Liverpool 11,007 homes
- Cumberland 8,289 homes
- Tower Hamlets 3,446 homes
- Camden 2,729 homes
- Halton 2,703 homes
- Newham 2,383 homes
- Sefton 2,354 homes
- Wirral 2,195 homes
- Rochdale 2,182 homes
- Kingston upon Hull 1,428 homes
- Leicester 1,389 homes
- St. Helens 1,113 homes
- Knowsley 1,015 homes
- Westmorland and Furness 928 homes
- South Tyneside 913 homes
All landlords in Newcastle upon Tyne · The Riverside Group: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.