Newcastle City Council in Newcastle upon Tyne
Newcastle City Council owns 24,683 social homes in Newcastle upon Tyne (31 March 2025) — 68% of the district's 36,084, the largest of 32 landlords here. Across its whole stock, 48.6% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 6 of 6 other bigger landlords in Newcastle upon Tyne scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Newcastle City Council's homes, not only Newcastle upon Tyne) | Newcastle City Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 48.6% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 11.1% | 0.5% |
| Non-emergency repairs within target (RP02) | 89.7% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 17.0 | 53.9 |
All Tenant Satisfaction Measures of Newcastle City Council, 2023/24 and 2024/25
Other bigger landlords in Newcastle upon Tyne
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Anchor Hanover Group | 580 | 86.1% |
| Karbon Homes | 4,452 | 81.5% |
| Bernicia Group | 668 | 80.5% |
| Home Group | 1,741 | 68.2% |
| The Riverside Group | 1,150 | 66.6% |
| Places for People Group | 1,506 | 64.3% |
All landlords in Newcastle upon Tyne · Newcastle City Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.