Bernicia Group in Newcastle upon Tyne
Bernicia Group owns 668 social homes in Newcastle upon Tyne (31 March 2026) — 2% of the district's 36,084, the 6th largest of 32 landlords here. None of its homes here were recorded as failing the Decent Homes Standard. Across its whole stock, 80.5% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 2 of 6 other bigger landlords in Newcastle upon Tyne scored higher. Source: Regulator of Social Housing.
Its homes in Newcastle upon Tyne
| General needs (rented) | 403 |
|---|---|
| Supported housing | 36 |
| Housing for older people | 180 |
| Shared ownership and other low-cost home ownership | 49 |
| Failing the Decent Homes Standard (here) | 0 |
How it performs (whole landlord, 2024/25)
| Measure (all of Bernicia Group's homes, not only Newcastle upon Tyne) | Bernicia Group | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 80.5% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 77.7% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 63.3 | 53.9 |
All Tenant Satisfaction Measures of Bernicia Group, 2023/24 and 2024/25
Other bigger landlords in Newcastle upon Tyne
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Anchor Hanover Group | 580 | 86.1% |
| Karbon Homes | 4,452 | 81.5% |
| Home Group | 1,741 | 68.2% |
| The Riverside Group | 1,150 | 66.6% |
| Places for People Group | 1,506 | 64.3% |
| Newcastle City Council | 24,683 | 48.6% |
Where else Bernicia Group owns homes
11 other areas, 14,015 social homes in total. Largest:
- Northumberland 8,069 homes
- County Durham 1,693 homes
- Sunderland 1,213 homes
- North Tyneside 1,020 homes
- Gateshead 542 homes
- Hartlepool 365 homes
- South Tyneside 295 homes
- Darlington 97 homes
- Redcar and Cleveland 30 homes
- Middlesbrough 15 homes
- Stockton-on-Tees 8 homes
All landlords in Newcastle upon Tyne · Bernicia Group: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.