Karbon Homes in Newcastle upon Tyne
Karbon Homes owns 4,452 social homes in Newcastle upon Tyne (31 March 2026) — 12% of the district's 36,084, the 2nd largest of 32 landlords here. None of its homes here were recorded as failing the Decent Homes Standard. Across its whole stock, 81.5% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 1 of 6 other bigger landlords in Newcastle upon Tyne scored higher. Source: Regulator of Social Housing.
Its homes in Newcastle upon Tyne
| General needs (rented) | 3,597 |
|---|---|
| Supported housing | 299 |
| Housing for older people | 426 |
| Shared ownership and other low-cost home ownership | 130 |
| Failing the Decent Homes Standard (here) | 0 |
Registered providers counted here: Karbon Homes; Leazes Homes.
How it performs (whole landlord, 2024/25)
| Measure (all of Karbon Homes's homes, not only Newcastle upon Tyne) | Karbon Homes | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 81.5% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 59.3% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 74.0 | 53.9 |
All Tenant Satisfaction Measures of Karbon Homes, 2023/24 and 2024/25
Other bigger landlords in Newcastle upon Tyne
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Anchor Hanover Group | 580 | 86.1% |
| Bernicia Group | 668 | 80.5% |
| Home Group | 1,741 | 68.2% |
| The Riverside Group | 1,150 | 66.6% |
| Places for People Group | 1,506 | 64.3% |
| Newcastle City Council | 24,683 | 48.6% |
Where else Karbon Homes owns homes
18 other areas, 33,028 social homes in total. Largest:
- County Durham 11,607 homes
- Northumberland 6,485 homes
- North Tyneside 1,740 homes
- South Tyneside 1,634 homes
- Leeds 1,587 homes
- North Yorkshire 1,000 homes
- Gateshead 826 homes
- York 757 homes
- East Riding of Yorkshire 636 homes
- Sunderland 558 homes
- Hartlepool 422 homes
- Stockton-on-Tees 326 homes
- Barnsley 223 homes
- Middlesbrough 209 homes
- Darlington 204 homes
All landlords in Newcastle upon Tyne · Karbon Homes: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.