Castles & Coasts Housing Association in Newcastle upon Tyne
Castles & Coasts Housing Association owns 103 social homes in Newcastle upon Tyne (31 March 2026) — 0% of the district's 36,084, the 12th largest of 32 landlords here. 1 of its homes here failed the Decent Homes Standard. Across its whole stock, 76.9% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 3 of 7 other bigger landlords in Newcastle upon Tyne scored higher. Source: Regulator of Social Housing.
Its homes in Newcastle upon Tyne
| General needs (rented) | 78 |
|---|---|
| Supported housing | 23 |
| Housing for older people | 0 |
| Shared ownership and other low-cost home ownership | 2 |
| Failing the Decent Homes Standard (here) | 1 |
How it performs (whole landlord, 2024/25)
| Measure (all of Castles & Coasts Housing Association's homes, not only Newcastle upon Tyne) | Castles & Coasts Housing Association | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 76.9% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.3% | 0.5% |
| Non-emergency repairs within target (RP02) | 92.2% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 25.9 | 53.9 |
All Tenant Satisfaction Measures of Castles & Coasts Housing Association, 2023/24 and 2024/25
Other bigger landlords in Newcastle upon Tyne
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Anchor Hanover Group | 580 | 86.1% |
| Karbon Homes | 4,452 | 81.5% |
| Bernicia Group | 668 | 80.5% |
| Home Group | 1,741 | 68.2% |
| The Riverside Group | 1,150 | 66.6% |
| Places for People Group | 1,506 | 64.3% |
| Newcastle City Council | 24,683 | 48.6% |
Where else Castles & Coasts Housing Association owns homes
10 other areas, 6,753 social homes in total. Largest:
- Cumberland 4,343 homes
- Westmorland and Furness 888 homes
- Northumberland 431 homes
- Sunderland 403 homes
- Gateshead 313 homes
- County Durham 112 homes
- North Tyneside 85 homes
- Darlington 38 homes
- Lancaster 33 homes
- North Yorkshire 4 homes
All landlords in Newcastle upon Tyne · Castles & Coasts Housing Association: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.