Who owns the social housing in Lancaster?
Lancaster has 7,170 social homes owned by 36 landlords: the council owns 3,614 (31 March 2025) and housing associations and other registered providers 3,556 (31 March 2026). The largest is Lancaster City Council with 3,614 (50%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Lancaster) ranges from 64.3% (Places for People Group) to 86.1% (Anchor Hanover Group); the council: 77.1%. England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Lancaster
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Lancaster City Council council | 3,614 (50%) | — | 77.1% | 0.8% | 90.4% | 23.9 | C2 |
| Jigsaw Homes Group | 777 (11%) | 1 | 68.9% | 0.4% | 80.1% | 41.8 | not graded |
| Places for People Group | 621 (9%) | 12 | 64.3% | 0.1% | 47.1% | 29.2 | C1 |
| The Guinness Partnership | 612 (9%) | 1 | 67.7% | 0.2% | 78.3% | 56.1 | C1 |
| Great Places Housing Group | 380 (5%) | 0 | 70.8% | 0.1% | 78.4% | 98.1 | C1 |
| Anchor Hanover Group | 190 (3%) | 0 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| South Lakes Housing | 112 (2%) | 0 | 79.9% | 0.0% | 78.4% | 23.2 | not graded |
| Onward Group | 107 (1%) | 1 | 68.3% | 0.1% | 81.8% | 62.7 | C1 |
| Home Group | 88 (1%) | 0 | 68.2% | 0.1% | 75.3% | 68.4 | C2 |
| Progress Housing Group | 82 (1%) | 0 | 76.3% | 0.1% | 84.0% | 71.2 | not graded |
| Sanctuary Housing Association | 77 (1%) | 0 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Heylo Housing Registered Provider | 74 (1%) | 0 | — | — | — | — | not graded |
| The Riverside Group | 57 (1%) | 0 | 66.6% | 0.5% | 76.1% | 88.6 | not graded |
| Castle Housing | 49 (1%) | 0 | — | — | — | — | not graded |
| Halo Housing Association | 35 (0%) | 0 | — | — | — | — | not graded |
12 more landlords
| Housing 21 | 35 (0%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| Castles & Coasts Housing Association | 33 (0%) | 1 | 76.9% | 0.3% | 92.2% | 25.9 | not graded |
| Salvation Army Housing Association | 32 (0%) | 0 | 73.4% | 6.0% | 84.1% | 47.5 | C2 |
| Inclusion Housing Community Interest Company | 28 (0%) | 0 | 88.7% | 0.0% | 87.4% | 13.0 | not graded |
| Calico Homes | 24 (0%) | 0 | 74.4% | 0.3% | 82.2% | 45.7 | C2 |
| MTD Housing | 22 (0%) | 0 | — | — | — | — | not graded |
| Empower Housing Association | 21 (0%) | 0 | — | — | — | — | not graded |
| Hilldale Housing Association | 21 (0%) | 0 | 89.2% | 0.0% | 99.2% | 33.8 | not graded |
| The Abbeyfield Society | 14 (0%) | 0 | — | — | — | — | not graded |
| Dimensions (UK) | 11 (0%) | 0 | — | — | — | — | not graded |
| Care Housing Association | 10 (0%) | 0 | — | — | — | — | not graded |
| Legal & General Affordable Homes (AR) | 10 (0%) | 0 | 68.5% | 0.0% | 87.1% | 36.2 | C1* |
* Housing associations only, homes in Lancaster (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
9 smaller landlords with fewer than 10 homes here (34 homes)
Creative Support, Legal & General Affordable Homes, Auckland Home Solutions, Langley Trust, The Fairoak Housing Association, Arpeggio Properties, Assured Living Housing Association, Falcon Housing Association C.I.C, Your Housing Group
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 96% of the social homes in Lancaster belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in North West.