Who owns the social housing in Swale?
Swale has 10,169 social homes owned by 31 landlords: the council owns 50 (31 March 2025) and housing associations and other registered providers 10,119 (31 March 2026). The largest is Southern Housing with 6,724 (66%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Swale) ranges from 63.0% (Southern Housing) to 74.5% (West Kent Housing Association). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Swale
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Southern Housing | 6,724 (66%) | 3 | 63.0% | 0.4% | 72.9% | 98.2 | C2 |
| Moat Homes | 1,097 (11%) | 0 | 67.2% | 0.0% | 41.3% | 155.6 | C2 |
| Hyde Housing Association | 621 (6%) | 3 | 65.5% | 1.2% | 84.8% | 99.7 | C1 |
| The Riverside Group | 291 (3%) | 0 | 66.6% | 0.5% | 76.1% | 88.6 | not graded |
| West Kent Housing Association | 254 (2%) | 0 | 74.5% | 0.0% | 80.0% | 41.5 | not graded |
| Sanctuary Housing Association | 183 (2%) | 1 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Places for People Group | 149 (1%) | 1 | 64.3% | 0.1% | 47.1% | 29.2 | C1 |
| Golding Homes | 124 (1%) | 0 | 68.6% | 0.1% | 62.3% | 64.8 | C1 |
| Halesworth | 111 (1%) | 0 | — | — | — | — | not graded |
| Anchor Hanover Group | 72 (1%) | 0 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| The Faversham Municipal Charities 2010 | 69 (1%) | 0 | — | — | — | — | not graded |
| M&G UK Shared Ownership | 67 (1%) | 0 | — | — | — | — | C2* |
| Heylo Housing Registered Provider | 65 (1%) | 0 | — | — | — | — | not graded |
| Sage Homes RP | 56 (1%) | 0 | 86.2% | 0.0% | 75.7% | 21.5 | not graded |
| Swale Council council | 50 (0%) | — | — | — | — | — | not graded |
10 more landlords
| English Rural Housing Association | 43 (0%) | 0 | 77.0% | 0.0% | 82.1% | 11.2 | C2 |
| Minster Housing Co-operative | 36 (0%) | 0 | — | — | — | — | not graded |
| Habinteg Housing Association | 26 (0%) | 0 | 67.2% | 0.2% | 78.8% | 36.9 | C2 |
| Grainger Trust | 22 (0%) | 0 | — | — | — | — | C2* |
| Progress Housing Group | 20 (0%) | 0 | 76.3% | 0.1% | 84.0% | 71.2 | not graded |
| Lynsted Housing Co-operative | 17 (0%) | 0 | — | — | — | — | not graded |
| Charity of Julia Spicer for Almshouses | 14 (0%) | 0 | — | — | — | — | not graded |
| Orbit Group | 13 (0%) | 0 | 65.6% | 0.5% | 67.4% | 87.0 | not graded |
| Sparrow Shared Ownership | 10 (0%) | 0 | — | — | — | — | C1* |
| Hexagon Housing Association | 10 (0%) | 0 | 48.8% | 0.3% | 88.6% | 104.1 | C2 |
* Housing associations only, homes in Swale (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
6 smaller landlords with fewer than 10 homes here (25 homes)
Sage Rented, Housing 21, ReSI Homes, London & Quadrant Housing Trust, Advance Housing and Support, Heart of Medway Housing Association
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 95% of the social homes in Swale belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in South East.