Ashford Borough Council in Ashford
Ashford Borough Council owns 5,281 social homes in Ashford (31 March 2025) — 57% of the district's 9,235, the largest of 30 landlords here. Across its whole stock, 59.2% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 11 of 12 other bigger landlords in Ashford scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Ashford Borough Council's homes, not only Ashford) | Ashford Borough Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 59.2% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 23.3% | 0.5% |
| Non-emergency repairs within target (RP02) | 73.6% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 88.6 | 53.9 |
All Tenant Satisfaction Measures of Ashford Borough Council, 2023/24 and 2024/25
Other bigger landlords in Ashford
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Housing 21 | 131 | 89.8% |
| English Rural Housing Association | 188 | 77.0% |
| West Kent Housing Association | 598 | 74.5% |
| Golding Homes | 149 | 68.6% |
| Moat Homes | 693 | 67.2% |
| Orbit Group | 206 | 65.6% |
| Hyde Housing Association | 164 | 65.5% |
| Places for People Group | 122 | 64.3% |
| Accent Group | 179 | 64.1% |
| Clarion Housing Group | 406 | 63.7% |
| Southern Housing | 531 | 63.0% |
| Peabody Trust | 126 | 58.7% |
All landlords in Ashford · Ashford Borough Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.