West Kent Housing Association in Ashford
West Kent Housing Association owns 598 social homes in Ashford (31 March 2026) — 6% of the district's 9,235, the 3rd largest of 30 landlords here. None of its homes here were recorded as failing the Decent Homes Standard. Across its whole stock, 74.5% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 2 of 12 other bigger landlords in Ashford scored higher. Source: Regulator of Social Housing.
Its homes in Ashford
| General needs (rented) | 341 |
|---|---|
| Supported housing | 19 |
| Housing for older people | 81 |
| Shared ownership and other low-cost home ownership | 157 |
| Failing the Decent Homes Standard (here) | 0 |
How it performs (whole landlord, 2024/25)
| Measure (all of West Kent Housing Association's homes, not only Ashford) | West Kent Housing Association | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 74.5% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 80.0% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 41.5 | 53.9 |
All Tenant Satisfaction Measures of West Kent Housing Association, 2023/24 and 2024/25
Other bigger landlords in Ashford
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Housing 21 | 131 | 89.8% |
| English Rural Housing Association | 188 | 77.0% |
| Golding Homes | 149 | 68.6% |
| Moat Homes | 693 | 67.2% |
| Orbit Group | 206 | 65.6% |
| Hyde Housing Association | 164 | 65.5% |
| Places for People Group | 122 | 64.3% |
| Accent Group | 179 | 64.1% |
| Clarion Housing Group | 406 | 63.7% |
| Southern Housing | 531 | 63.0% |
| Ashford Borough Council | 5,281 | 59.2% |
| Peabody Trust | 126 | 58.7% |
Where else West Kent Housing Association owns homes
11 other areas, 8,589 social homes in total. Largest:
- Sevenoaks 5,769 homes
- Medway 543 homes
- Maidstone 539 homes
- Swale 254 homes
- Dartford 175 homes
- Tonbridge and Malling 172 homes
- Dover 169 homes
- Tunbridge Wells 127 homes
- Thanet 107 homes
- Gravesham 93 homes
- Canterbury 43 homes
All landlords in Ashford · West Kent Housing Association: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.