Notting Hill Genesis in Richmond upon Thames
Notting Hill Genesis owns 118 social homes in Richmond upon Thames (31 March 2026) — 1% of the district's 10,291, the 8th largest of 24 landlords here. None of its homes here were recorded as failing the Decent Homes Standard. Across its whole stock, 53.8% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 7 of 8 other bigger landlords in Richmond upon Thames scored higher. Source: Regulator of Social Housing.
Its homes in Richmond upon Thames
| General needs (rented) | 79 |
|---|---|
| Supported housing | 0 |
| Housing for older people | 0 |
| Shared ownership and other low-cost home ownership | 39 |
| Failing the Decent Homes Standard (here) | 0 |
Registered providers counted here: Notting Hill Genesis; Notting Hill Home Ownership.
How it performs (whole landlord, 2024/25)
| Measure (all of Notting Hill Genesis's homes, not only Richmond upon Thames) | Notting Hill Genesis | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 53.8% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.4% | 0.5% |
| Non-emergency repairs within target (RP02) | 73.2% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 108.3 | 53.9 |
All Tenant Satisfaction Measures of Notting Hill Genesis, 2023/24 and 2024/25
Other bigger landlords in Richmond upon Thames
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Metropolitan Housing Trust | 514 | 67.7% |
| The Guinness Partnership | 202 | 67.7% |
| Paragon Asra Housing | 1,815 | 64.8% |
| Origin Housing | 147 | 63.6% |
| Sovereign Network Group | 113 | 63.1% |
| Richmond Housing Partnership | 6,420 | 61.1% |
| A2Dominion Housing Group | 136 | 60.7% |
| London & Quadrant Housing Trust | 585 | 53.5% |
Where else Notting Hill Genesis owns homes
73 other areas, 48,310 social homes in total. Largest:
- Hammersmith and Fulham 5,017 homes
- Brent 4,189 homes
- Kensington and Chelsea 3,968 homes
- Westminster 3,147 homes
- Barnet 3,137 homes
- Lambeth 2,829 homes
- Newham 2,694 homes
- Ealing 2,536 homes
- Tower Hamlets 2,382 homes
- Hounslow 1,856 homes
- Camden 1,824 homes
- Hackney 1,479 homes
- Southwark 1,435 homes
- Enfield 891 homes
- Hillingdon 804 homes
All landlords in Richmond upon Thames · Notting Hill Genesis: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.