Sanctuary Housing Association in Newcastle-under-Lyme
Sanctuary Housing Association owns 769 social homes in Newcastle-under-Lyme (31 March 2026) — 8% of the district's 9,970, the 2nd largest of 25 landlords here. 2 of its homes here failed the Decent Homes Standard. Across its whole stock, 63.9% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 3 of 3 other bigger landlords in Newcastle-under-Lyme scored higher. Source: Regulator of Social Housing.
Its homes in Newcastle-under-Lyme
| General needs (rented) | 595 |
|---|---|
| Supported housing | 6 |
| Housing for older people | 111 |
| Shared ownership and other low-cost home ownership | 57 |
| Failing the Decent Homes Standard (here) | 2 |
How it performs (whole landlord, 2024/25)
| Measure (all of Sanctuary Housing Association's homes, not only Newcastle-under-Lyme) | Sanctuary Housing Association | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 63.9% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.2% | 0.5% |
| Non-emergency repairs within target (RP02) | 69.6% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 114.0 | 53.9 |
All Tenant Satisfaction Measures of Sanctuary Housing Association, 2023/24 and 2024/25
Other bigger landlords in Newcastle-under-Lyme
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| The Housing Plus Group | 108 | 80.2% |
| Aspire Housing | 8,056 | 78.0% |
| Honeycomb Group | 518 | 66.0% |
Where else Sanctuary Housing Association owns homes
238 other areas, 85,368 social homes in total. Largest:
- Cheshire West and Chester 6,417 homes
- Cherwell 5,395 homes
- East Cambridgeshire 4,314 homes
- Basildon 3,127 homes
- Sheffield 2,987 homes
- Hackney 2,852 homes
- Torbay 2,745 homes
- Rochford 2,362 homes
- Tower Hamlets 1,992 homes
- Birmingham 1,823 homes
- Cornwall 1,794 homes
- Kingston upon Hull 1,556 homes
- Telford and Wrekin 1,367 homes
- North Yorkshire 1,240 homes
- Stoke-on-Trent 1,226 homes
All landlords in Newcastle-under-Lyme · Sanctuary Housing Association: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.