Sanctuary Housing Association in Birmingham
Sanctuary Housing Association owns 1,823 social homes in Birmingham (31 March 2026) — 2% of the district's 107,403, the 12th largest of 84 landlords here. 1 of its homes here failed the Decent Homes Standard. Across its whole stock, 63.9% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 7 of 13 other bigger landlords in Birmingham scored higher. Source: Regulator of Social Housing.
Its homes in Birmingham
| General needs (rented) | 1,201 |
|---|---|
| Supported housing | 151 |
| Housing for older people | 189 |
| Shared ownership and other low-cost home ownership | 282 |
| Failing the Decent Homes Standard (here) | 1 |
Registered providers counted here: Sanctuary Affordable Housing; Sanctuary Housing Association.
How it performs (whole landlord, 2024/25)
| Measure (all of Sanctuary Housing Association's homes, not only Birmingham) | Sanctuary Housing Association | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 63.9% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.2% | 0.5% |
| Non-emergency repairs within target (RP02) | 69.6% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 114.0 | 53.9 |
All Tenant Satisfaction Measures of Sanctuary Housing Association, 2023/24 and 2024/25
Other bigger landlords in Birmingham
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Sustain (UK) | 1,422 | 97.5% |
| Bromford Flagship | 2,322 | 84.1% |
| The Pioneer Housing and Community Group | 2,446 | 83.9% |
| Midland Heart | 11,606 | 78.7% |
| Bournville Village Trust | 2,605 | 76.7% |
| Citizen Housing Group | 5,718 | 65.6% |
| Platform Housing Group | 2,695 | 64.6% |
| Clarion Housing Group | 2,101 | 63.7% |
| Southern Housing | 1,174 | 63.0% |
| Amplius Living | 1,414 | 61.8% |
| Trident Housing Association | 1,935 | 59.9% |
| Birmingham City Council | 57,869 | 58.5% |
| GreenSquareAccord | 2,020 | 58.2% |
Where else Sanctuary Housing Association owns homes
238 other areas, 85,368 social homes in total. Largest:
- Cheshire West and Chester 6,417 homes
- Cherwell 5,395 homes
- East Cambridgeshire 4,314 homes
- Basildon 3,127 homes
- Sheffield 2,987 homes
- Hackney 2,852 homes
- Torbay 2,745 homes
- Rochford 2,362 homes
- Tower Hamlets 1,992 homes
- Cornwall 1,794 homes
- Kingston upon Hull 1,556 homes
- Telford and Wrekin 1,367 homes
- North Yorkshire 1,240 homes
- Stoke-on-Trent 1,226 homes
- Haringey 1,126 homes
All landlords in Birmingham · Sanctuary Housing Association: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.