Sanctuary Housing Association in Cheshire West and Chester
Sanctuary Housing Association owns 6,417 social homes in Cheshire West and Chester (31 March 2026) — 23% of the district's 28,143, the largest of 52 landlords here. 19 of its homes here failed the Decent Homes Standard. Across its whole stock, 63.9% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 10 of 10 other bigger landlords in Cheshire West and Chester scored higher. Source: Regulator of Social Housing.
Its homes in Cheshire West and Chester
| General needs (rented) | 4,490 |
|---|---|
| Supported housing | 23 |
| Housing for older people | 1,781 |
| Shared ownership and other low-cost home ownership | 123 |
| Failing the Decent Homes Standard (here) | 19 |
Registered providers counted here: Sanctuary Affordable Housing; Sanctuary Housing Association.
How it performs (whole landlord, 2024/25)
| Measure (all of Sanctuary Housing Association's homes, not only Cheshire West and Chester) | Sanctuary Housing Association | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 63.9% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.2% | 0.5% |
| Non-emergency repairs within target (RP02) | 69.6% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 114.0 | 53.9 |
All Tenant Satisfaction Measures of Sanctuary Housing Association, 2023/24 and 2024/25
Other bigger landlords in Cheshire West and Chester
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Weaver Vale Housing Trust | 6,182 | 84.0% |
| Muir Group Housing Association | 2,163 | 82.8% |
| Your Housing Group | 1,515 | 75.0% |
| Torus62 | 562 | 73.8% |
| Plus Dane Housing | 1,022 | 72.6% |
| Great Places Housing Group | 396 | 70.8% |
| Jigsaw Homes Group | 1,105 | 68.9% |
| The Guinness Partnership | 402 | 67.7% |
| The Riverside Group | 603 | 66.6% |
| Cheshire West and Chester Council | 5,285 | 65.5% |
Where else Sanctuary Housing Association owns homes
238 other areas, 85,368 social homes in total. Largest:
- Cherwell 5,395 homes
- East Cambridgeshire 4,314 homes
- Basildon 3,127 homes
- Sheffield 2,987 homes
- Hackney 2,852 homes
- Torbay 2,745 homes
- Rochford 2,362 homes
- Tower Hamlets 1,992 homes
- Birmingham 1,823 homes
- Cornwall 1,794 homes
- Kingston upon Hull 1,556 homes
- Telford and Wrekin 1,367 homes
- North Yorkshire 1,240 homes
- Stoke-on-Trent 1,226 homes
- Haringey 1,126 homes
All landlords in Cheshire West and Chester · Sanctuary Housing Association: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.