Housing 21 in Medway
Housing 21 owns 223 social homes in Medway (31 March 2026) — 2% of the district's 10,662, the 12th largest of 31 landlords here. None of its homes here were recorded as failing the Decent Homes Standard. Across its whole stock, 89.8% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 0 of 14 other bigger landlords in Medway scored higher. Source: Regulator of Social Housing.
Its homes in Medway
| General needs (rented) | 0 |
|---|---|
| Supported housing | 0 |
| Housing for older people | 223 |
| Shared ownership and other low-cost home ownership | 0 |
| Failing the Decent Homes Standard (here) | 0 |
How it performs (whole landlord, 2024/25)
| Measure (all of Housing 21's homes, not only Medway) | Housing 21 | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 89.8% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 97.3% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 12.9 | 53.9 |
All Tenant Satisfaction Measures of Housing 21, 2023/24 and 2024/25
Other bigger landlords in Medway
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Anchor Hanover Group | 311 | 86.1% |
| Legal & General Affordable Homes | 139 | 79.6% |
| West Kent Housing Association | 543 | 74.5% |
| Medway Council | 3,032 | 70.7% |
| Golding Homes | 179 | 68.6% |
| Moat Homes | 1,171 | 67.2% |
| The Riverside Group | 184 | 66.6% |
| Orbit Group | 1,010 | 65.6% |
| Hyde Housing Association | 546 | 65.5% |
| Sanctuary Housing Association | 131 | 63.9% |
| Clarion Housing Group | 256 | 63.7% |
| Southern Housing | 665 | 63.0% |
| Peabody Trust | 310 | 58.7% |
| London & Quadrant Housing Trust | 814 | 53.5% |
Where else Housing 21 owns homes
210 other areas, 21,944 social homes in total. Largest:
- Sunderland 720 homes
- Birmingham 538 homes
- North Yorkshire 532 homes
- Bradford 530 homes
- Doncaster 452 homes
- Walsall 330 homes
- West Northamptonshire 323 homes
- Leeds 314 homes
- Wolverhampton 313 homes
- Wirral 296 homes
- Sandwell 289 homes
- Portsmouth 283 homes
- Dudley 281 homes
- Stoke-on-Trent 263 homes
- Wigan 263 homes
All landlords in Medway · Housing 21: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.