West Kent Housing Association in Medway
West Kent Housing Association owns 543 social homes in Medway (31 March 2026) — 5% of the district's 10,662, the 8th largest of 31 landlords here. None of its homes here were recorded as failing the Decent Homes Standard. Across its whole stock, 74.5% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 3 of 14 other bigger landlords in Medway scored higher. Source: Regulator of Social Housing.
Its homes in Medway
| General needs (rented) | 330 |
|---|---|
| Supported housing | 0 |
| Housing for older people | 62 |
| Shared ownership and other low-cost home ownership | 151 |
| Failing the Decent Homes Standard (here) | 0 |
How it performs (whole landlord, 2024/25)
| Measure (all of West Kent Housing Association's homes, not only Medway) | West Kent Housing Association | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 74.5% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 80.0% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 41.5 | 53.9 |
All Tenant Satisfaction Measures of West Kent Housing Association, 2023/24 and 2024/25
Other bigger landlords in Medway
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Housing 21 | 223 | 89.8% |
| Anchor Hanover Group | 311 | 86.1% |
| Legal & General Affordable Homes | 139 | 79.6% |
| Medway Council | 3,032 | 70.7% |
| Golding Homes | 179 | 68.6% |
| Moat Homes | 1,171 | 67.2% |
| The Riverside Group | 184 | 66.6% |
| Orbit Group | 1,010 | 65.6% |
| Hyde Housing Association | 546 | 65.5% |
| Sanctuary Housing Association | 131 | 63.9% |
| Clarion Housing Group | 256 | 63.7% |
| Southern Housing | 665 | 63.0% |
| Peabody Trust | 310 | 58.7% |
| London & Quadrant Housing Trust | 814 | 53.5% |
Where else West Kent Housing Association owns homes
11 other areas, 8,589 social homes in total. Largest:
- Sevenoaks 5,769 homes
- Ashford 598 homes
- Maidstone 539 homes
- Swale 254 homes
- Dartford 175 homes
- Tonbridge and Malling 172 homes
- Dover 169 homes
- Tunbridge Wells 127 homes
- Thanet 107 homes
- Gravesham 93 homes
- Canterbury 43 homes
All landlords in Medway · West Kent Housing Association: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.