Medway Council in Medway
Medway Council owns 3,032 social homes in Medway (31 March 2025) — 28% of the district's 10,662, the largest of 31 landlords here. Across its whole stock, 70.7% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 4 of 14 other bigger landlords in Medway scored higher. Source: Regulator of Social Housing.
3,032homes in Medway
28%of the district's social homes
70.7%tenants satisfied overall (whole landlord)
C2regulator consumer grade
How it performs (whole landlord, 2024/25)
| Measure (all of Medway Council's homes, not only Medway) | Medway Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 70.7% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 4.8% | 0.5% |
| Non-emergency repairs within target (RP02) | 96.0% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 34.6 | 53.9 |
All Tenant Satisfaction Measures of Medway Council, 2023/24 and 2024/25
Other bigger landlords in Medway
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Housing 21 | 223 | 89.8% |
| Anchor Hanover Group | 311 | 86.1% |
| Legal & General Affordable Homes | 139 | 79.6% |
| West Kent Housing Association | 543 | 74.5% |
| Golding Homes | 179 | 68.6% |
| Moat Homes | 1,171 | 67.2% |
| The Riverside Group | 184 | 66.6% |
| Orbit Group | 1,010 | 65.6% |
| Hyde Housing Association | 546 | 65.5% |
| Sanctuary Housing Association | 131 | 63.9% |
| Clarion Housing Group | 256 | 63.7% |
| Southern Housing | 665 | 63.0% |
| Peabody Trust | 310 | 58.7% |
| London & Quadrant Housing Trust | 814 | 53.5% |
All landlords in Medway · Medway Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.