North Star Housing Group in County Durham
North Star Housing Group owns 973 social homes in County Durham (31 March 2026) — 2% of the district's 50,117, the 7th largest of 42 landlords here. None of its homes here were recorded as failing the Decent Homes Standard. Across its whole stock, 86.4% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 2 of 9 other bigger landlords in County Durham scored higher. Source: Regulator of Social Housing.
Its homes in County Durham
| General needs (rented) | 950 |
|---|---|
| Supported housing | 21 |
| Housing for older people | 0 |
| Shared ownership and other low-cost home ownership | 2 |
| Failing the Decent Homes Standard (here) | 0 |
How it performs (whole landlord, 2024/25)
| Measure (all of North Star Housing Group's homes, not only County Durham) | North Star Housing Group | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 86.4% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 92.2% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 43.8 | 53.9 |
All Tenant Satisfaction Measures of North Star Housing Group, 2023/24 and 2024/25
Other bigger landlords in County Durham
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Durham Aged Mineworkers' Homes Association | 1,319 | 94.2% |
| Livin Housing | 8,802 | 91.0% |
| Anchor Hanover Group | 540 | 86.1% |
| Karbon Homes | 11,607 | 81.5% |
| Bernicia Group | 1,693 | 80.5% |
| Believe Housing | 18,200 | 78.1% |
| Thirteen Housing Group | 586 | 77.0% |
| Home Group | 3,156 | 68.2% |
| Accent Group | 687 | 64.1% |
Where else North Star Housing Group owns homes
8 other areas, 4,061 social homes in total. Largest:
- Middlesbrough 939 homes
- Stockton-on-Tees 862 homes
- Darlington 542 homes
- Hartlepool 358 homes
- Redcar and Cleveland 137 homes
- North Yorkshire 122 homes
- Sunderland 92 homes
- South Tyneside 36 homes
All landlords in County Durham · North Star Housing Group: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.