Cheshire West and Chester Council in Cheshire West and Chester
Cheshire West and Chester Council owns 5,285 social homes in Cheshire West and Chester (31 March 2025) — 19% of the district's 28,143, the 3rd largest of 52 landlords here. Across its whole stock, 65.5% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 9 of 10 other bigger landlords in Cheshire West and Chester scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Cheshire West and Chester Council's homes, not only Cheshire West and Chester) | Cheshire West and Chester Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 65.5% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 75.6% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 87.0 | 53.9 |
All Tenant Satisfaction Measures of Cheshire West and Chester Council, 2023/24 and 2024/25
Other bigger landlords in Cheshire West and Chester
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Weaver Vale Housing Trust | 6,182 | 84.0% |
| Muir Group Housing Association | 2,163 | 82.8% |
| Your Housing Group | 1,515 | 75.0% |
| Torus62 | 562 | 73.8% |
| Plus Dane Housing | 1,022 | 72.6% |
| Great Places Housing Group | 396 | 70.8% |
| Jigsaw Homes Group | 1,105 | 68.9% |
| The Guinness Partnership | 402 | 67.7% |
| The Riverside Group | 603 | 66.6% |
| Sanctuary Housing Association | 6,417 | 63.9% |
All landlords in Cheshire West and Chester · Cheshire West and Chester Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.