Birmingham City Council in Birmingham
Birmingham City Council owns 57,869 social homes in Birmingham (31 March 2025) — 54% of the district's 107,403, the largest of 84 landlords here. Across its whole stock, 58.5% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 12 of 13 other bigger landlords in Birmingham scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Birmingham City Council's homes, not only Birmingham) | Birmingham City Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 58.5% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 71.8% | 0.5% |
| Non-emergency repairs within target (RP02) | 82.6% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 93.7 | 53.9 |
All Tenant Satisfaction Measures of Birmingham City Council, 2023/24 and 2024/25
Other bigger landlords in Birmingham
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Sustain (UK) | 1,422 | 97.5% |
| Bromford Flagship | 2,322 | 84.1% |
| The Pioneer Housing and Community Group | 2,446 | 83.9% |
| Midland Heart | 11,606 | 78.7% |
| Bournville Village Trust | 2,605 | 76.7% |
| Citizen Housing Group | 5,718 | 65.6% |
| Platform Housing Group | 2,695 | 64.6% |
| Sanctuary Housing Association | 1,823 | 63.9% |
| Clarion Housing Group | 2,101 | 63.7% |
| Southern Housing | 1,174 | 63.0% |
| Amplius Living | 1,414 | 61.8% |
| Trident Housing Association | 1,935 | 59.9% |
| GreenSquareAccord | 2,020 | 58.2% |
All landlords in Birmingham · Birmingham City Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.