Citizen Housing Group in Birmingham
Citizen Housing Group owns 5,718 social homes in Birmingham (31 March 2026) — 5% of the district's 107,403, the 3rd largest of 84 landlords here. 1 of its homes here failed the Decent Homes Standard. Across its whole stock, 65.6% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 5 of 13 other bigger landlords in Birmingham scored higher. Source: Regulator of Social Housing.
Its homes in Birmingham
| General needs (rented) | 5,112 |
|---|---|
| Supported housing | 92 |
| Housing for older people | 113 |
| Shared ownership and other low-cost home ownership | 401 |
| Failing the Decent Homes Standard (here) | 1 |
How it performs (whole landlord, 2024/25)
| Measure (all of Citizen Housing Group's homes, not only Birmingham) | Citizen Housing Group | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 65.6% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.1% | 0.5% |
| Non-emergency repairs within target (RP02) | 81.7% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 137.1 | 53.9 |
All Tenant Satisfaction Measures of Citizen Housing Group, 2023/24 and 2024/25
Other bigger landlords in Birmingham
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Sustain (UK) | 1,422 | 97.5% |
| Bromford Flagship | 2,322 | 84.1% |
| The Pioneer Housing and Community Group | 2,446 | 83.9% |
| Midland Heart | 11,606 | 78.7% |
| Bournville Village Trust | 2,605 | 76.7% |
| Platform Housing Group | 2,695 | 64.6% |
| Sanctuary Housing Association | 1,823 | 63.9% |
| Clarion Housing Group | 2,101 | 63.7% |
| Southern Housing | 1,174 | 63.0% |
| Amplius Living | 1,414 | 61.8% |
| Trident Housing Association | 1,935 | 59.9% |
| Birmingham City Council | 57,869 | 58.5% |
| GreenSquareAccord | 2,020 | 58.2% |
Where else Citizen Housing Group owns homes
24 other areas, 30,192 social homes in total. Largest:
- Coventry 16,377 homes
- Worcester 1,362 homes
- Herefordshire 1,320 homes
- Solihull 1,029 homes
- Wyre Forest 896 homes
- Wychavon 664 homes
- Malvern Hills 518 homes
- Nuneaton and Bedworth 447 homes
- Dudley 400 homes
- Warwick 288 homes
- Sandwell 277 homes
- Bromsgrove 262 homes
- Rugby 172 homes
- Redditch 144 homes
- North Warwickshire 99 homes
All landlords in Birmingham · Citizen Housing Group: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.