The Riverside Group in West Lancashire
The Riverside Group owns 289 social homes in West Lancashire (31 March 2026) — 3% of the district's 8,396, the 2nd largest of 34 landlords here. None of its homes here were recorded as failing the Decent Homes Standard. Across its whole stock, 66.6% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 8 of 10 other bigger landlords in West Lancashire scored higher. Source: Regulator of Social Housing.
Its homes in West Lancashire
| General needs (rented) | 143 |
|---|---|
| Supported housing | 12 |
| Housing for older people | 65 |
| Shared ownership and other low-cost home ownership | 69 |
| Failing the Decent Homes Standard (here) | 0 |
How it performs (whole landlord, 2024/25)
| Measure (all of The Riverside Group's homes, not only West Lancashire) | The Riverside Group | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 66.6% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.5% | 0.5% |
| Non-emergency repairs within target (RP02) | 76.1% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 88.6 | 53.9 |
All Tenant Satisfaction Measures of The Riverside Group, 2023/24 and 2024/25
Other bigger landlords in West Lancashire
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Housing 21 | 110 | 89.8% |
| One Vision Housing | 130 | 85.5% |
| Regenda | 166 | 76.6% |
| Progress Housing Group | 150 | 76.3% |
| Your Housing Group | 156 | 75.0% |
| Torus62 | 135 | 73.8% |
| Jigsaw Homes Group | 276 | 68.9% |
| Onward Group | 134 | 68.3% |
| Sanctuary Housing Association | 181 | 63.9% |
| West Lancashire Borough Council | 5,794 | 62.5% |
Where else The Riverside Group owns homes
148 other areas, 64,313 social homes in total. Largest:
- Liverpool 11,007 homes
- Cumberland 8,289 homes
- Tower Hamlets 3,446 homes
- Camden 2,729 homes
- Halton 2,703 homes
- Newham 2,383 homes
- Sefton 2,354 homes
- Wirral 2,195 homes
- Rochdale 2,182 homes
- Kingston upon Hull 1,428 homes
- Leicester 1,389 homes
- Newcastle upon Tyne 1,150 homes
- St. Helens 1,113 homes
- Knowsley 1,015 homes
- Westmorland and Furness 928 homes
All landlords in West Lancashire · The Riverside Group: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.