West Lancashire Borough Council in West Lancashire
West Lancashire Borough Council owns 5,794 social homes in West Lancashire (31 March 2025) — 69% of the district's 8,396, the largest of 34 landlords here. Across its whole stock, 62.5% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 10 of 10 other bigger landlords in West Lancashire scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of West Lancashire Borough Council's homes, not only West Lancashire) | West Lancashire Borough Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 62.5% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 1.2% | 0.5% |
| Non-emergency repairs within target (RP02) | 85.6% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 53.0 | 53.9 |
All Tenant Satisfaction Measures of West Lancashire Borough Council, 2023/24 and 2024/25
Other bigger landlords in West Lancashire
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Housing 21 | 110 | 89.8% |
| One Vision Housing | 130 | 85.5% |
| Regenda | 166 | 76.6% |
| Progress Housing Group | 150 | 76.3% |
| Your Housing Group | 156 | 75.0% |
| Torus62 | 135 | 73.8% |
| Jigsaw Homes Group | 276 | 68.9% |
| Onward Group | 134 | 68.3% |
| The Riverside Group | 289 | 66.6% |
| Sanctuary Housing Association | 181 | 63.9% |
All landlords in West Lancashire · West Lancashire Borough Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.