Torus62 in West Lancashire
Torus62 owns 135 social homes in West Lancashire (31 March 2026) — 2% of the district's 8,396, the 8th largest of 34 landlords here. None of its homes here were recorded as failing the Decent Homes Standard. Across its whole stock, 73.8% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 5 of 10 other bigger landlords in West Lancashire scored higher. Source: Regulator of Social Housing.
Its homes in West Lancashire
| General needs (rented) | 54 |
|---|---|
| Supported housing | 0 |
| Housing for older people | 41 |
| Shared ownership and other low-cost home ownership | 40 |
| Failing the Decent Homes Standard (here) | 0 |
How it performs (whole landlord, 2024/25)
| Measure (all of Torus62's homes, not only West Lancashire) | Torus62 | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 73.8% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.2% | 0.5% |
| Non-emergency repairs within target (RP02) | 97.5% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 57.8 | 53.9 |
All Tenant Satisfaction Measures of Torus62, 2023/24 and 2024/25
Other bigger landlords in West Lancashire
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Housing 21 | 110 | 89.8% |
| One Vision Housing | 130 | 85.5% |
| Regenda | 166 | 76.6% |
| Progress Housing Group | 150 | 76.3% |
| Your Housing Group | 156 | 75.0% |
| Jigsaw Homes Group | 276 | 68.9% |
| Onward Group | 134 | 68.3% |
| The Riverside Group | 289 | 66.6% |
| Sanctuary Housing Association | 181 | 63.9% |
| West Lancashire Borough Council | 5,794 | 62.5% |
Where else Torus62 owns homes
10 other areas, 41,009 social homes in total. Largest:
- Liverpool 15,270 homes
- St. Helens 13,148 homes
- Warrington 8,868 homes
- Wigan 889 homes
- Knowsley 650 homes
- Cheshire East 584 homes
- Cheshire West and Chester 562 homes
- Wirral 468 homes
- Sefton 342 homes
- Halton 93 homes
All landlords in West Lancashire · Torus62: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.