Jigsaw Homes Group in West Lancashire
Jigsaw Homes Group owns 276 social homes in West Lancashire (31 March 2026) — 3% of the district's 8,396, the 3rd largest of 34 landlords here. None of its homes here were recorded as failing the Decent Homes Standard. Across its whole stock, 68.9% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 6 of 10 other bigger landlords in West Lancashire scored higher. Source: Regulator of Social Housing.
Its homes in West Lancashire
| General needs (rented) | 245 |
|---|---|
| Supported housing | 7 |
| Housing for older people | 0 |
| Shared ownership and other low-cost home ownership | 24 |
| Failing the Decent Homes Standard (here) | 0 |
How it performs (whole landlord, 2024/25)
| Measure (all of Jigsaw Homes Group's homes, not only West Lancashire) | Jigsaw Homes Group | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 68.9% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.4% | 0.5% |
| Non-emergency repairs within target (RP02) | 80.1% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 41.8 | 53.9 |
All Tenant Satisfaction Measures of Jigsaw Homes Group, 2023/24 and 2024/25
Other bigger landlords in West Lancashire
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Housing 21 | 110 | 89.8% |
| One Vision Housing | 130 | 85.5% |
| Regenda | 166 | 76.6% |
| Progress Housing Group | 150 | 76.3% |
| Your Housing Group | 156 | 75.0% |
| Torus62 | 135 | 73.8% |
| Onward Group | 134 | 68.3% |
| The Riverside Group | 289 | 66.6% |
| Sanctuary Housing Association | 181 | 63.9% |
| West Lancashire Borough Council | 5,794 | 62.5% |
Where else Jigsaw Homes Group owns homes
36 other areas, 35,663 social homes in total. Largest:
- Tameside 15,163 homes
- Chorley 3,696 homes
- Gedling 3,362 homes
- Manchester 3,195 homes
- Wigan 1,810 homes
- Sefton 1,588 homes
- Cheshire West and Chester 1,105 homes
- Lancaster 777 homes
- Wyre 739 homes
- Preston 727 homes
- Trafford 698 homes
- Oldham 595 homes
- Cheshire East 343 homes
- Ribble Valley 285 homes
- Fylde 218 homes
All landlords in West Lancashire · Jigsaw Homes Group: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.