Broadland Housing Association in Norwich
Broadland Housing Association owns 1,953 social homes in Norwich (31 March 2026) — 10% of the district's 20,290, the 2nd largest of 30 landlords here. 1 of its homes here failed the Decent Homes Standard. Across its whole stock, 62.3% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 6 of 6 other bigger landlords in Norwich scored higher. Source: Regulator of Social Housing.
Its homes in Norwich
| General needs (rented) | 1,670 |
|---|---|
| Supported housing | 57 |
| Housing for older people | 168 |
| Shared ownership and other low-cost home ownership | 54 |
| Failing the Decent Homes Standard (here) | 1 |
How it performs (whole landlord, 2024/25)
| Measure (all of Broadland Housing Association's homes, not only Norwich) | Broadland Housing Association | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 62.3% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.1% | 0.5% |
| Non-emergency repairs within target (RP02) | 81.5% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 64.8 | 53.9 |
All Tenant Satisfaction Measures of Broadland Housing Association, 2023/24 and 2024/25
Other bigger landlords in Norwich
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Flagship Housing | 565 | 75.6% |
| Norwich City Council | 14,130 | 71.1% |
| Orwell Housing Association | 262 | 69.2% |
| Orbit Group | 822 | 65.6% |
| Places for People Group | 1,035 | 64.3% |
| Clarion Housing Group | 248 | 63.7% |
Where else Broadland Housing Association owns homes
9 other areas, 5,614 social homes in total. Largest:
- King's Lynn and West Norfolk 887 homes
- Breckland 620 homes
- North Norfolk 556 homes
- East Suffolk 389 homes
- Great Yarmouth 382 homes
- South Norfolk 366 homes
- Broadland 345 homes
- West Suffolk 89 homes
- Ipswich 27 homes
All landlords in Norwich · Broadland Housing Association: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.