Who owns the social housing in South Norfolk?
South Norfolk has 9,668 social homes owned by 25 landlords: the council owns 43 (31 March 2025) and housing associations and other registered providers 9,625 (31 March 2026). The largest is Saffron Housing Trust with 5,009 (52%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only South Norfolk) ranges from 62.3% (Broadland Housing Association) to 81.8% (The Havebury Housing Partnership). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in South Norfolk
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Saffron Housing Trust | 5,009 (52%) | 0 | 74.0% | 0.1% | 66.3% | 77.9 | C1 |
| Flagship Housing | 1,295 (13%) | 4 | 75.6% | 1.4% | 72.9% | 84.9 | not graded |
| Orbit Group | 809 (8%) | 0 | 65.6% | 0.5% | 67.4% | 87.0 | not graded |
| Places for People Group | 675 (7%) | 7 | 64.3% | 0.1% | 47.1% | 29.2 | C1 |
| Clarion Housing Group | 371 (4%) | 0 | 63.7% | 0.6% | 76.3% | 52.7 | C2 |
| Broadland Housing Association | 366 (4%) | 0 | 62.3% | 0.1% | 81.5% | 64.8 | C2 |
| Sage Rented | 230 (2%) | 0 | 66.7% | 0.0% | 67.9% | 26.7 | not graded |
| The Havebury Housing Partnership | 182 (2%) | 0 | 81.8% | 0.0% | 87.1% | 35.6 | C1 |
| Hastoe Housing Association | 123 (1%) | 0 | 63.9% | 0.4% | 80.3% | 46.9 | C2 |
| Anchor Hanover Group | 95 (1%) | 7 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| Sanctuary Housing Association | 82 (1%) | 1 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Sage Homes RP | 78 (1%) | 0 | 86.2% | 0.0% | 75.7% | 21.5 | not graded |
| Orwell Housing Association | 67 (1%) | 0 | 69.2% | 0.2% | 62.0% | 52.2 | not graded |
| Legal and General Affordable Homes (Capital) | 58 (1%) | 0 | — | — | — | — | C1* |
| South Norfolk Council council | 43 (0%) | — | — | — | — | — | not graded |
8 more landlords
| Housing 21 | 35 (0%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| Solo Housing (East Anglia) | 32 (0%) | 12 | — | — | — | — | not graded |
| Sparrow Shared Ownership | 22 (0%) | 0 | — | — | — | — | C1* |
| Heylo Housing Registered Provider | 22 (0%) | 0 | — | — | — | — | not graded |
| Progress Housing Group | 20 (0%) | 0 | 76.3% | 0.1% | 84.0% | 71.2 | not graded |
| Home Group | 19 (0%) | 0 | 68.2% | 0.1% | 75.3% | 68.4 | C2 |
| V & F Homes | 11 (0%) | 0 | — | — | — | — | not graded |
| ReSI Homes | 10 (0%) | 0 | — | — | — | — | C2* |
* Housing associations only, homes in South Norfolk (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
2 smaller landlords with fewer than 10 homes here (14 homes)
M&G UK Shared Ownership, Legal & General Affordable Homes
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 98% of the social homes in South Norfolk belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in East of England.