Orwell Housing Association in Norwich
Orwell Housing Association owns 262 social homes in Norwich (31 March 2026) — 1% of the district's 20,290, the 7th largest of 30 landlords here. None of its homes here were recorded as failing the Decent Homes Standard. Across its whole stock, 69.2% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 2 of 6 other bigger landlords in Norwich scored higher. Source: Regulator of Social Housing.
Its homes in Norwich
| General needs (rented) | 218 |
|---|---|
| Supported housing | 33 |
| Housing for older people | 0 |
| Shared ownership and other low-cost home ownership | 11 |
| Failing the Decent Homes Standard (here) | 0 |
How it performs (whole landlord, 2024/25)
| Measure (all of Orwell Housing Association's homes, not only Norwich) | Orwell Housing Association | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 69.2% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.2% | 0.5% |
| Non-emergency repairs within target (RP02) | 62.0% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 52.2 | 53.9 |
All Tenant Satisfaction Measures of Orwell Housing Association, 2023/24 and 2024/25
Other bigger landlords in Norwich
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Flagship Housing | 565 | 75.6% |
| Norwich City Council | 14,130 | 71.1% |
| Orbit Group | 822 | 65.6% |
| Places for People Group | 1,035 | 64.3% |
| Clarion Housing Group | 248 | 63.7% |
| Broadland Housing Association | 1,953 | 62.3% |
Where else Orwell Housing Association owns homes
11 other areas, 4,164 social homes in total. Largest:
- East Suffolk 1,516 homes
- Ipswich 908 homes
- Babergh 507 homes
- Mid Suffolk 401 homes
- Great Yarmouth 243 homes
- West Suffolk 155 homes
- South Norfolk 67 homes
- Breckland 35 homes
- Tendring 34 homes
- Colchester 21 homes
- Cambridge 15 homes
All landlords in Norwich · Orwell Housing Association: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.