Flagship Housing in Norwich
Flagship Housing owns 565 social homes in Norwich (31 March 2026) — 3% of the district's 20,290, the 5th largest of 30 landlords here. None of its homes here were recorded as failing the Decent Homes Standard. Across its whole stock, 75.6% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 0 of 6 other bigger landlords in Norwich scored higher. Source: Regulator of Social Housing.
Its homes in Norwich
| General needs (rented) | 502 |
|---|---|
| Supported housing | 0 |
| Housing for older people | 17 |
| Shared ownership and other low-cost home ownership | 46 |
| Failing the Decent Homes Standard (here) | 0 |
How it performs (whole landlord, 2024/25)
| Measure (all of Flagship Housing's homes, not only Norwich) | Flagship Housing | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 75.6% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 1.4% | 0.5% |
| Non-emergency repairs within target (RP02) | 72.9% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 84.9 | 53.9 |
All Tenant Satisfaction Measures of Flagship Housing, 2023/24 and 2024/25
Other bigger landlords in Norwich
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Norwich City Council | 14,130 | 71.1% |
| Orwell Housing Association | 262 | 69.2% |
| Orbit Group | 822 | 65.6% |
| Places for People Group | 1,035 | 64.3% |
| Clarion Housing Group | 248 | 63.7% |
| Broadland Housing Association | 1,953 | 62.3% |
Where else Flagship Housing owns homes
20 other areas, 32,817 social homes in total. Largest:
- Breckland 6,759 homes
- East Suffolk 6,497 homes
- North Norfolk 5,074 homes
- West Suffolk 4,633 homes
- Ipswich 1,746 homes
- South Norfolk 1,295 homes
- Broadland 1,117 homes
- Mid Suffolk 1,081 homes
- Babergh 970 homes
- Great Yarmouth 636 homes
- Braintree 483 homes
- South Cambridgeshire 435 homes
- Colchester 390 homes
- King's Lynn and West Norfolk 331 homes
- East Cambridgeshire 279 homes
All landlords in Norwich · Flagship Housing: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.