Norwich City Council in Norwich
Norwich City Council owns 14,130 social homes in Norwich (31 March 2025) — 70% of the district's 20,290, the largest of 30 landlords here. Across its whole stock, 71.1% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 1 of 6 other bigger landlords in Norwich scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Norwich City Council's homes, not only Norwich) | Norwich City Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 71.1% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.3% | 0.5% |
| Non-emergency repairs within target (RP02) | 87.1% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 65.3 | 53.9 |
All Tenant Satisfaction Measures of Norwich City Council, 2023/24 and 2024/25
Other bigger landlords in Norwich
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Flagship Housing | 565 | 75.6% |
| Orwell Housing Association | 262 | 69.2% |
| Orbit Group | 822 | 65.6% |
| Places for People Group | 1,035 | 64.3% |
| Clarion Housing Group | 248 | 63.7% |
| Broadland Housing Association | 1,953 | 62.3% |
All landlords in Norwich · Norwich City Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.