Clarion Housing Group in East Hertfordshire
Clarion Housing Group owns 3,256 social homes in East Hertfordshire (31 March 2026) — 31% of the district's 10,666, the 2nd largest of 35 landlords here. 41 of its homes here failed the Decent Homes Standard. Across its whole stock, 63.7% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 7 of 9 other bigger landlords in East Hertfordshire scored higher. Source: Regulator of Social Housing.
Its homes in East Hertfordshire
| General needs (rented) | 2,553 |
|---|---|
| Supported housing | 32 |
| Housing for older people | 473 |
| Shared ownership and other low-cost home ownership | 198 |
| Failing the Decent Homes Standard (here) | 41 |
How it performs (whole landlord, 2024/25)
| Measure (all of Clarion Housing Group's homes, not only East Hertfordshire) | Clarion Housing Group | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 63.7% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.6% | 0.5% |
| Non-emergency repairs within target (RP02) | 76.3% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 52.7 | 53.9 |
All Tenant Satisfaction Measures of Clarion Housing Group, 2023/24 and 2024/25
Other bigger landlords in East Hertfordshire
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| B3 Living | 433 | 84.7% |
| Paradigm Housing Group | 699 | 82.0% |
| Hightown Housing Association | 495 | 68.3% |
| Home Group | 166 | 68.2% |
| Metropolitan Housing Trust | 238 | 67.7% |
| Sage Rented | 219 | 66.7% |
| Sanctuary Housing Association | 125 | 63.9% |
| Sovereign Network Group | 3,877 | 63.1% |
| Peabody Trust | 471 | 58.7% |
Where else Clarion Housing Group owns homes
143 other areas, 108,556 social homes in total. Largest:
- Bromley 11,532 homes
- Tonbridge and Malling 7,052 homes
- Merton 6,223 homes
- Mid Sussex 4,666 homes
- Hertsmere 4,560 homes
- Tower Hamlets 4,207 homes
- Broadland 4,019 homes
- Fenland 3,950 homes
- Mole Valley 3,607 homes
- Islington 3,311 homes
- Birmingham 2,101 homes
- Waltham Forest 1,916 homes
- Haringey 1,709 homes
- Hackney 1,605 homes
- Chichester 1,488 homes
All landlords in East Hertfordshire · Clarion Housing Group: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.