Believe Housing in County Durham
Believe Housing owns 18,200 social homes in County Durham (31 March 2026) — 36% of the district's 50,117, the largest of 42 landlords here. 7 of its homes here failed the Decent Homes Standard. Across its whole stock, 78.1% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 6 of 9 other bigger landlords in County Durham scored higher. Source: Regulator of Social Housing.
Its homes in County Durham
| General needs (rented) | 18,170 |
|---|---|
| Supported housing | 0 |
| Housing for older people | 0 |
| Shared ownership and other low-cost home ownership | 30 |
| Failing the Decent Homes Standard (here) | 7 |
How it performs (whole landlord, 2024/25)
| Measure (all of Believe Housing's homes, not only County Durham) | Believe Housing | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 78.1% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.1% | 0.5% |
| Non-emergency repairs within target (RP02) | 87.1% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 39.9 | 53.9 |
All Tenant Satisfaction Measures of Believe Housing, 2023/24 and 2024/25
Other bigger landlords in County Durham
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Durham Aged Mineworkers' Homes Association | 1,319 | 94.2% |
| Livin Housing | 8,802 | 91.0% |
| North Star Housing Group | 973 | 86.4% |
| Anchor Hanover Group | 540 | 86.1% |
| Karbon Homes | 11,607 | 81.5% |
| Bernicia Group | 1,693 | 80.5% |
| Thirteen Housing Group | 586 | 77.0% |
| Home Group | 3,156 | 68.2% |
| Accent Group | 687 | 64.1% |
Where else Believe Housing owns homes
4 other areas, 18,413 social homes in total. Largest:
- Sunderland 98 homes
- Stockton-on-Tees 53 homes
- Hartlepool 37 homes
- Darlington 25 homes
All landlords in County Durham · Believe Housing: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.