Who owns the social housing in County Durham?
County Durham has 50,117 social homes owned by 42 landlords: the council owns 141 (31 March 2025) and housing associations and other registered providers 49,976 (31 March 2026). The largest is Believe Housing with 18,200 (36%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only County Durham) ranges from 64.1% (Accent Group) to 94.2% (Durham Aged Mineworkers' Homes Association). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in County Durham
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Believe Housing | 18,200 (36%) | 7 | 78.1% | 0.1% | 87.1% | 39.9 | not graded |
| Karbon Homes | 11,607 (23%) | 0 | 81.5% | 0.0% | 59.3% | 74.0 | C1 |
| Livin Housing | 8,802 (18%) | 0 | 91.0% | 0.0% | 86.3% | 16.6 | C1 |
| Home Group | 3,156 (6%) | 14 | 68.2% | 0.1% | 75.3% | 68.4 | C2 |
| Bernicia Group | 1,693 (3%) | 0 | 80.5% | 0.0% | 77.7% | 63.3 | not graded |
| Durham Aged Mineworkers' Homes Association | 1,319 (3%) | 0 | 94.2% | 0.0% | 83.2% | 6.3 | C2 |
| North Star Housing Group | 973 (2%) | 0 | 86.4% | 0.0% | 92.2% | 43.8 | C1 |
| Accent Group | 687 (1%) | 0 | 64.1% | 0.0% | 81.3% | 72.2 | not graded |
| Thirteen Housing Group | 586 (1%) | 0 | 77.0% | 0.0% | 77.2% | 57.7 | C1 |
| Anchor Hanover Group | 540 (1%) | 0 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| The Riverside Group | 453 (1%) | 0 | 66.6% | 0.5% | 76.1% | 88.6 | not graded |
| Places for People Group | 253 (1%) | 1 | 64.3% | 0.1% | 47.1% | 29.2 | C1 |
| Sanctuary Housing Association | 149 (0%) | 0 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Heylo Housing Registered Provider | 143 (0%) | 0 | — | — | — | — | not graded |
| Falcon Housing Association C.I.C | 143 (0%) | 0 | — | — | — | — | not graded |
21 more landlords
| County Durham Council council | 141 (0%) | — | — | — | — | — | not graded |
| TCUK Homes | 135 (0%) | 0 | — | — | — | — | not graded |
| Progress Housing Group | 129 (0%) | 0 | 76.3% | 0.1% | 84.0% | 71.2 | not graded |
| Housing 21 | 127 (0%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| Castles & Coasts Housing Association | 112 (0%) | 0 | 76.9% | 0.3% | 92.2% | 25.9 | not graded |
| Railway Housing Association and Benefit Fund | 102 (0%) | 0 | 81.8% | 0.1% | 63.9% | 58.4 | C1 |
| Auckland Home Solutions | 101 (0%) | 0 | — | — | — | — | not graded |
| YMCA North Tyneside | 99 (0%) | 0 | — | — | — | — | not graded |
| Inclusion Housing Community Interest Company | 85 (0%) | 0 | 88.7% | 0.0% | 87.4% | 13.0 | not graded |
| IKE Supported Housing | 64 (0%) | 0 | — | — | — | — | not graded |
| Jane Cameron's Old People's Charity | 47 (0%) | 0 | — | — | — | — | not graded |
| Gentoo Group | 41 (0%) | 0 | 75.5% | 0.0% | 67.0% | 16.1 | C1 |
| Waythrough | 40 (0%) | 0 | — | — | — | — | not graded |
| Bespoke Supportive Tenancies | 34 (0%) | 0 | 67.9% | 5.8% | 83.0% | 67.3 | not graded |
| Inspire North | 28 (0%) | 1 | — | — | — | — | not graded |
| Sherburn House Charity | 24 (0%) | 0 | — | — | — | — | not graded |
| Hellens Residential | 17 (0%) | 0 | — | — | — | — | not graded |
| Durham Action on Single Housing | 17 (0%) | 0 | — | — | — | — | not graded |
| The Fairoak Housing Association | 16 (0%) | 0 | — | — | — | — | not graded |
| Sage Homes RP | 14 (0%) | 0 | 86.2% | 0.0% | 75.7% | 21.5 | not graded |
| Brandon Aged Persons Homes | 12 (0%) | 0 | — | — | — | — | not graded |
* Housing associations only, homes in County Durham (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
6 smaller landlords with fewer than 10 homes here (28 homes)
MTD Housing, William Russell Bequest, Care Housing Association, Jacob Wright's Cottages, Golden Lane Housing, Broadacres Housing Association
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 98% of the social homes in County Durham belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in North East.