Torus62 in St. Helens
Torus62 owns 13,148 social homes in St. Helens (31 March 2026) — 73% of the district's 18,034, the largest of 29 landlords here. 7 of its homes here failed the Decent Homes Standard. Across its whole stock, 73.8% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 2 of 6 other bigger landlords in St. Helens scored higher. Source: Regulator of Social Housing.
Its homes in St. Helens
| General needs (rented) | 11,286 |
|---|---|
| Supported housing | 95 |
| Housing for older people | 1,412 |
| Shared ownership and other low-cost home ownership | 355 |
| Failing the Decent Homes Standard (here) | 7 |
How it performs (whole landlord, 2024/25)
| Measure (all of Torus62's homes, not only St. Helens) | Torus62 | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 73.8% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.2% | 0.5% |
| Non-emergency repairs within target (RP02) | 97.5% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 57.8 | 53.9 |
All Tenant Satisfaction Measures of Torus62, 2023/24 and 2024/25
Other bigger landlords in St. Helens
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Regenda | 829 | 76.6% |
| Your Housing Group | 1,535 | 75.0% |
| Salvation Army Housing Association | 181 | 73.4% |
| Onward Group | 205 | 68.3% |
| The Riverside Group | 1,113 | 66.6% |
| Clarion Housing Group | 186 | 63.7% |
Where else Torus62 owns homes
10 other areas, 41,009 social homes in total. Largest:
- Liverpool 15,270 homes
- Warrington 8,868 homes
- Wigan 889 homes
- Knowsley 650 homes
- Cheshire East 584 homes
- Cheshire West and Chester 562 homes
- Wirral 468 homes
- Sefton 342 homes
- West Lancashire 135 homes
- Halton 93 homes
All landlords in St. Helens · Torus62: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.