Flagship Housing in West Suffolk
Flagship Housing owns 4,633 social homes in West Suffolk (31 March 2026) — 33% of the district's 14,205, the 2nd largest of 38 landlords here. 21 of its homes here failed the Decent Homes Standard. Across its whole stock, 75.6% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 2 of 8 other bigger landlords in West Suffolk scored higher. Source: Regulator of Social Housing.
Its homes in West Suffolk
| General needs (rented) | 4,208 |
|---|---|
| Supported housing | 31 |
| Housing for older people | 73 |
| Shared ownership and other low-cost home ownership | 321 |
| Failing the Decent Homes Standard (here) | 21 |
How it performs (whole landlord, 2024/25)
| Measure (all of Flagship Housing's homes, not only West Suffolk) | Flagship Housing | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 75.6% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 1.4% | 0.5% |
| Non-emergency repairs within target (RP02) | 72.9% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 84.9 | 53.9 |
All Tenant Satisfaction Measures of Flagship Housing, 2023/24 and 2024/25
Other bigger landlords in West Suffolk
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Anchor Hanover Group | 177 | 86.1% |
| The Havebury Housing Partnership | 6,549 | 81.8% |
| Orwell Housing Association | 155 | 69.2% |
| Metropolitan Housing Trust | 188 | 67.7% |
| Orbit Group | 587 | 65.6% |
| Sanctuary Housing Association | 325 | 63.9% |
| Clarion Housing Group | 270 | 63.7% |
| Stonewater | 231 | 61.8% |
Where else Flagship Housing owns homes
20 other areas, 32,817 social homes in total. Largest:
- Breckland 6,759 homes
- East Suffolk 6,497 homes
- North Norfolk 5,074 homes
- Ipswich 1,746 homes
- South Norfolk 1,295 homes
- Broadland 1,117 homes
- Mid Suffolk 1,081 homes
- Babergh 970 homes
- Great Yarmouth 636 homes
- Norwich 565 homes
- Braintree 483 homes
- South Cambridgeshire 435 homes
- Colchester 390 homes
- King's Lynn and West Norfolk 331 homes
- East Cambridgeshire 279 homes
All landlords in West Suffolk · Flagship Housing: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.