Flagship Housing in South Norfolk
Flagship Housing owns 1,295 social homes in South Norfolk (31 March 2026) — 13% of the district's 9,668, the 2nd largest of 25 landlords here. 4 of its homes here failed the Decent Homes Standard. Across its whole stock, 75.6% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 1 of 8 other bigger landlords in South Norfolk scored higher. Source: Regulator of Social Housing.
Its homes in South Norfolk
| General needs (rented) | 1,064 |
|---|---|
| Supported housing | 0 |
| Housing for older people | 0 |
| Shared ownership and other low-cost home ownership | 231 |
| Failing the Decent Homes Standard (here) | 4 |
How it performs (whole landlord, 2024/25)
| Measure (all of Flagship Housing's homes, not only South Norfolk) | Flagship Housing | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 75.6% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 1.4% | 0.5% |
| Non-emergency repairs within target (RP02) | 72.9% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 84.9 | 53.9 |
All Tenant Satisfaction Measures of Flagship Housing, 2023/24 and 2024/25
Other bigger landlords in South Norfolk
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| The Havebury Housing Partnership | 182 | 81.8% |
| Saffron Housing Trust | 5,009 | 74.0% |
| Sage Rented | 230 | 66.7% |
| Orbit Group | 809 | 65.6% |
| Places for People Group | 675 | 64.3% |
| Hastoe Housing Association | 123 | 63.9% |
| Clarion Housing Group | 371 | 63.7% |
| Broadland Housing Association | 366 | 62.3% |
Where else Flagship Housing owns homes
20 other areas, 32,817 social homes in total. Largest:
- Breckland 6,759 homes
- East Suffolk 6,497 homes
- North Norfolk 5,074 homes
- West Suffolk 4,633 homes
- Ipswich 1,746 homes
- Broadland 1,117 homes
- Mid Suffolk 1,081 homes
- Babergh 970 homes
- Great Yarmouth 636 homes
- Norwich 565 homes
- Braintree 483 homes
- South Cambridgeshire 435 homes
- Colchester 390 homes
- King's Lynn and West Norfolk 331 homes
- East Cambridgeshire 279 homes
All landlords in South Norfolk · Flagship Housing: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.