Orbit Group in West Suffolk
Orbit Group owns 587 social homes in West Suffolk (31 March 2026) — 4% of the district's 14,205, the 3rd largest of 38 landlords here. 2 of its homes here failed the Decent Homes Standard. Across its whole stock, 65.6% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 5 of 8 other bigger landlords in West Suffolk scored higher. Source: Regulator of Social Housing.
Its homes in West Suffolk
| General needs (rented) | 369 |
|---|---|
| Supported housing | 36 |
| Housing for older people | 80 |
| Shared ownership and other low-cost home ownership | 102 |
| Failing the Decent Homes Standard (here) | 2 |
Registered providers counted here: Orbit Group; Orbit Housing Association.
How it performs (whole landlord, 2024/25)
| Measure (all of Orbit Group's homes, not only West Suffolk) | Orbit Group | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 65.6% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.5% | 0.5% |
| Non-emergency repairs within target (RP02) | 67.4% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 87.0 | 53.9 |
All Tenant Satisfaction Measures of Orbit Group, 2023/24 and 2024/25
Other bigger landlords in West Suffolk
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Anchor Hanover Group | 177 | 86.1% |
| The Havebury Housing Partnership | 6,549 | 81.8% |
| Flagship Housing | 4,633 | 75.6% |
| Orwell Housing Association | 155 | 69.2% |
| Metropolitan Housing Trust | 188 | 67.7% |
| Sanctuary Housing Association | 325 | 63.9% |
| Clarion Housing Group | 270 | 63.7% |
| Stonewater | 231 | 61.8% |
Where else Orbit Group owns homes
85 other areas, 41,080 social homes in total. Largest:
- Stratford-on-Avon 7,011 homes
- Bexley 4,275 homes
- Thanet 2,962 homes
- North Northamptonshire 1,980 homes
- Warwick 1,964 homes
- Coventry 1,783 homes
- Hastings 1,521 homes
- West Northamptonshire 1,404 homes
- Rugby 1,334 homes
- Medway 1,010 homes
- Wealden 868 homes
- Nuneaton and Bedworth 855 homes
- Norwich 822 homes
- South Norfolk 809 homes
- Hinckley and Bosworth 738 homes
All landlords in West Suffolk · Orbit Group: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.